SUCHETA RANA
Product specialist/Senior customer exceutive at WeP Peripherals Limited- Claim this Profile
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Bio
Experience
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WeP Peripherals Limited
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IT Services and IT Consulting
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100 - 200 Employee
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Product specialist/Senior customer exceutive
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Jul 2009 - Present
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Product Specialist/Senior Executive - Customer Service
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Jul 2009 - Present
Training - Conducted the Training camp for the new employees. Currently handling the role of Product specialist for retail printers/POS printers. Handling support for this segment across India. Support- End to end support after sale. Product Quality- Improvement of product quality. Product Launching: Evaluation of new product after clearance handling the new feedback and support. Induction - Ensuring a proper induction program of products for the new joinees. Training: Product training to all locations across India. Customer Feedback/response: Solving the field issues and customer complaints and understand the customer new requirements in retail environment. Testing, evaluation and product launch of new products: All technical testing evaluation and product clearance of new products. Reward & Recognition - Got O` power award and special recognition award for outstanding performance in product quality improvement. Sales and product first time installation in order to give the entire knowledge/specification of product. Show less
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Education
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2011 - 2013
The institution of Engineers India(IEI)
AMIE B tech, Electrical, Electronics and Communications Engineering -
K. V Dimapur Nagaland
Diploma in ECE from GPC Kangra, ELectronics and communication
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