Experience

VFM Accounting & Bookkeeping

• United Arab Emirates
• Accounting
• 1 - 100 Employee

• Client Services Executive / Data Entry Specialist

  • Jun 2021 - Present

  • Understanding customers' needs & suggesting the correct license (s) to them with the liaisons in multiple government departments (DED, MOL etc.) • Check available professional & commercial activities, licenses, and transactions, legal forms of the business, documents required & authorized service centers. • Co-ordinate with PRO relating to the Trade License. • Co-ordinate with the banks to open Business Accounts for the clients. • Keeping the client updated with the current status of their business setup. • Conducting phone calls for assessing the eligibility criteria for UK immigration of the applicants. • Providing information, guidance & explaining the process of VISA application to the applicants. • Responsible for accepting documents & arranging as per the standard check- lists. • Responsible for Application Submission, Resubmission



Fortune Group of Hotels & Apartments.UAE

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Central Reservation Agent

  • Nov 2017 - Apr 2020

  Key Result Areas • Welcoming the guest to the hotel by providing a friendly, seamless completion of mandatory formalities for check in. • Attending to customer complaints and ensuring immediate resolution to any lapses in service to maintain high quality of customer satisfaction. • Undertake general administration duties at the reception area to ensure smooth functioning. • Ensure all reservations and cancellations are processed accurately. • Liaising with the sales team to ensure that all bookings received through them are processed and recorded appropriately in the system. • Processing hotel reservation requests through email, phone calls and other means. • Developing and disseminating promotion offers on the brand website. • Monitoring the hotel room rates regularly and liaising with the channel manager to ensure rate parity. • Updating the hotel’s property management software. • Liaising with the travel agents and corporate travel offices and responding to their respective booking related queries. • Ensuring that duly filled group reservation list for rooms has been received and appropriately updated in the hotel’s online portal. • Responsible for overseeing that the guests check in and check our procedure is carried out efficiently. • Responsible to accept and process all reservations for private rooms and ballrooms for weddings, parties or conferences. • Checking and accepting online reservations. • Inspecting room status and Suite room register.



The Fern- Mumbai

• Mumbai Area, India

• Reservations Executive

  • May 2017 - Oct 2017

  Key Result Areas • Processing hotel reservation requests through email, phone calls and other means. • Developing and disseminating promotion offers on the brand website. • Monitoring the hotel room rates regularly and liaising with the channel manager to ensure rate parity. • Updating the hotel’s property management software. • Liaising with the travel agents and corporate travel offices and responding to their respective booking related queries. • Ensuring that duly filled group reservation list for rooms has been received and appropriately updated in the hotel’s online portal.



The Retreat Hotel & Convention Centre Madh - Mumbai

• India
• Hospitality
• 1 - 100 Employee

• Sr. Front Office Executive

  • Feb 2006 - Apr 2017

  Key Result Areas • Welcoming the guest to the hotel by providing a friendly, seamless completion of mandatory formalities for check in. • Attending to customer complaints and ensuring immediate resolution to any lapses in service to maintain high quality of customer satisfaction. • Undertake general administration duties at the reception area to ensure smooth functioning. • Ensure all reservations and cancellations are processed accurately. • Liaising with the sales team to ensure that all bookings received through them are processed and recorded appropriately in the system. • Responsible for overseeing that the guests check in and check our procedure is carried out efficiently. • Responsible to accept and process all reservations for private rooms and ballrooms for weddings, parties or conferences. • Checking and accepting online reservations. • Inspecting room status and Suite room register. Highlights: • Promoted from the ranks of Receptionist – Trainee to Senior Front Office Executive – Reservations. • Recognized and awarded as the Best Employee of the Year 2009/10.