Product Evangelist

• Oct 2021 - Present

Project Associate | Product Development

• Apr 2020 - Present

Aspire is a habit formation company that helps individuals and organizations uncover employee-related problems and solve those by installing habits into the system.- Conducted employee interviews by mapping finance, purchase, professional aspirations and perception about the organization- Data analysis and interpretation of interviews conducted, and provided problems worth solving- Curated habits that reach the organizational goals for the longtime benefit- Created decision making dashbaords to understand the success of the program- Built progressive web apps using No-code tools to update and track the habit formation program

Project Associate | Lead Customer Experience & Operations

• Nov 2019 - Mar 2020

Unlimited Movies is a subscription service that lets you watch limitless movies in theaters for a monthly subscription fee.Accountabilities:- Lead Customer Experience and Operations in the experimental project Unlimited Movies- Optimize manual or ineffective processes and methods to maximize operational efficiency- Manage day-to-day operations and service channels ensuring smooth run of the project- Built CX dashboard and operationalize scalable workflows to support customers- Set targets, standards, and metrics for various levels in the service- Gain actionable insights analyzing customer behavior data in terms of customer experience and usage- Collaborate with partner eco system driving the strategy, roadmap and in areas of development in the product- Build new processes and solutions to simplify complex product optimization and workflow- Identify quality failures or gaps across product and work with product team to make adequate changes - Handle financials and reconciliation throughout the project- Develop methods for fraud detection and arrest misusers

Executive | Customer Experience

• Feb 2016 - Nov 2019

- Provide insights on customer issues and expectations with stakeholders- Manage end-to-end service delivery in Online and Offline operations- Handle Customer Emails, Escalations and help teams perform root cause analysis- Prioritize and deliver outstanding customer service by working closely with various stakeholders- Conduct Experience audits in Cinemas and share customer-centric as well as operational feedback- Recommending audit & compliance best practice in consultation with Operations- Identify customer pain points and challenges to accurately assess needs- Review process/strategy for new constructs from end to end customer experience point of view- Test cinema related products like kiosk, mobile app, website, creatives and provide feedback- Work closely with Program/Technical teams to design and deploy work flow tools and processes

Intern

• Aug 2015 - Jan 2016