Product Manager

• Mar 2022 - Present

Senior Product Manager - Conversational Banking

• Jun 2020 - Mar 2022

1. Headed implementation of AU WhatsApp Banking Bot & Chatbot to enable customer servicing and reducing inbound calls2. Collaborated with bank CXOs & Business Heads for designing user stories and business requirements for WhatsApp Banking3. Designed campaign module to broadcast transactional alerts and marketing promotions with a range of campaign scheduling and reporting options

Product Manager - Customer Lifecycle Management

• Sep 2019 - Mar 2022

1. Led development of CRM mobile app, a sales enablement tool to manage interactions, actions and assigned tasks 2. Designed productivity tracker dashboard to monitor sales pipeline and performance of sales officers and branches3. Established CRM as central lead management tool across inbound & outbound call centre for lead allocation and subsequent lead tracking

MD & CEO's Office

• Jan 2019 - Sep 2019

Worked with the CEO and Executive Staff, delving in strategy, product development and project execution across the bank

Product Analyst

• Apr 2018 - Dec 2018

1. Collaborate with cross-functional teams across disciplines such as product, engineering, operations, and marketing 2. Data integration and data warehousing to automate the Business Intelligence system 3. Analysing product features with user behavior data to draw detailed and actionable conclusions 1. Collaborate with cross-functional teams across disciplines such as product, engineering, operations, and marketing 2. Data integration and data warehousing to automate the Business Intelligence system 3. Analysing product features with user behavior data to draw detailed and actionable conclusions

Business Analyst

• Jul 2016 - Apr 2018

Summer Intern

• May 2015 - Jun 2015

Intern

• Dec 2014 - Dec 2014

•Conducted Primary market research for Customer Engagement, Brand Perception & Product Attribute Testing •Designed questionnaire for data collection by assessing client characteristics and consumer discussions/ PI •Computed Net Promoter Score & Optimal Interest rates using SPSS & Van Westendorp model respectively •Designing macros to automate segments of data analysis and the subsequent Client facing presentations •Conducted Primary market research for Customer Engagement, Brand Perception & Product Attribute Testing •Designed questionnaire for data collection by assessing client characteristics and consumer discussions/ PI •Computed Net Promoter Score & Optimal Interest rates using SPSS & Van Westendorp model respectively •Designing macros to automate segments of data analysis and the subsequent Client facing presentations

Summer Internship

• May 2013 - Jun 2013

• Designed complaint categorization for different consumer sectors like Telecom, Banking, Airlines etc. • Studied and standardized grievance redressal process for different sectors. • Scraped and collated contact information of different companies for grievance redressal. • Designed complaint categorization for different consumer sectors like Telecom, Banking, Airlines etc. • Studied and standardized grievance redressal process for different sectors. • Scraped and collated contact information of different companies for grievance redressal.