Experience

Tictag

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Operations Analyst

  • Nov 2022 - Present

  >Successfully managed multiple projects of several clients, ensuring their satisfaction and maintaining a 0% churn rate >Generated innovative ideas and strategies to improve turnaround times while maintaining an exceptional accuracy rate of 99.5% or higher >Collaborated effectively with various departments and teams to meet project deadlines and deliver successful outcomes >Demonstrated excellent customer service skills by promptly addressing and resolving user complaints >Collaborating with the product team to drive enhancements and make the app even better for users through UAT testing Show less



Globiva

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Associate

  • Jun 2022 - Sep 2022

  I solved the problems and quary of the users through chat. Here I worked for Swiggy process I solved the problems and quary of the users through chat. Here I worked for Swiggy process



mPokket

• India
• Financial Services
• 400 - 500 Employee

• Operations Executive

  • Dec 2020 - Jun 2022

  Help the users to get the loans and increase their limits, through getting documents and valid information from them Help the users to get the loans and increase their limits, through getting documents and valid information from them



Ludlow Jute & Specialities Ltd.

• Textile Manufacturing
• 1 - 100 Employee

• Management trainee

  • Jun 2020 - Dec 2021