Subhasis Manna

Desktop Support Engineer L2 at 3M India Electronics Materials and Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Kolkata, West Bengal, India, IN

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Credentials

  • JCHNE(Jetking Certifited Hardware & Networking Engineer)
    Jetking Infotrain Limited
    Jan, 2015
    - Oct, 2024

Experience

  • 3M India Electronics Materials and Solutions
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Desktop Support Engineer L2
      • Jan 2023 - Present

      Troubleshooting Desktop & Networking Problem. ● Configure & Install Outlook Office-365 ● Configure & Install Cannon & HP & cannon printer driver. ● Install & configure IBM note(Lotus Note) ● Manage active directory domain services. ● Join the user with domain & Provide the Domain User Internet access. ● Install & Configure McAfee Antivirus. ● Remote support to user via Beyond Trust Remote Support & MS-Teams. ● Working 3M service management ticketing tool ● Format Laptop & desktop from cloud Image. ● Monthly basis IT asset data base update & tracking Adobe reader & Autocade license details. ● Install & configure Company portal & SAP concur ,Sales force application to IPAD & IPHONE. ● Call log to HP & DELL vendor behalf of user & communicate with vendor until resolve. ● Hands on experience MS-Teams, MS-Forms, OneDrive, Yammer, Zscaler Show less

  • Ujjivan Bank Project Payroll of Vayam Infosolution
    • Desktop Support Engineer L2
      • Apr 2022 - Feb 2023

      Troubleshooting Desktop & Networking Problem. ● Configure & Install Outlook 2016/2019/Office-365 ● Configure & Install Cannon & HP & Kodak printer driver. ● Manage active directory domain services ● Remote support to user via Manage Engine. ● Join the user with domain & Provide the Domain User Internet access. ● Install & Configure McAfee Antivirus. ● Hands on experience MS-Teams, MS-Forms, OneDrive, Yammer, Zscaler .CA Service Desk Manager Ticketing Tools Troubleshooting Desktop & Networking Problem. ● Configure & Install Outlook 2016/2019/Office-365 ● Configure & Install Cannon & HP & Kodak printer driver. ● Manage active directory domain services ● Remote support to user via Manage Engine. ● Join the user with domain & Provide the Domain User Internet access. ● Install & Configure McAfee Antivirus. ● Hands on experience MS-Teams, MS-Forms, OneDrive, Yammer, Zscaler .CA Service Desk Manager Ticketing Tools

  • L & T CONSTRUCT
    • Belgium
    • Construction
    • 1 - 100 Employee
    • ISD(Information Service Department)
      • Jul 2017 - Sep 2022

      My job responsibilities include • Troubleshooting Desktop & Laptop Networking Problem. • Configure & Install Outlook 2007/2010/2013/2016/365 • Configure & Install Cannon & Kyocera printer driver. • Manage & Configure the Tandberg Video Conference device. • Configure the ESSL & FORTUNA Biometric device & upload the attendance on portal. • Manage & Monitor the Live SQL Biometric Server. .Fortuna Biometric device configuration & Installation over LAN & WiFi • Configure & Install Wi-Fi router. • Install & Configure McAfee Antivirus. . Manage AZURE AD . Manage Active Directory Domain Service • Troubleshoot & Resolve issue regarding EIP portal .Remote support user by using Beyond Trust Remote support .IT Asset Management .Hands on experience OneDrive, MS-Teams,Yammer,MS page,Cisco WebEx,Zoom Summit Ticket System Show less

Education

  • Calcutta University, Kolkata
    Bachelor of Arts - BA
    2012 - 2014
  • Kumar Ashutosh Institution Main
    Arts
    2004 - 2011

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