Experience

NTC Logistics India [P] Limited

• India
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Key Account Manager

  • Jan 2018 - Present

   Handling Key Clients to provide an end to end solution and services.  Negotiating price with the Origin forwarders / co-loaders and Clients, to secure the business.  Re-defining Client SOP’s based on client’s requirements.  Handling import shipments of both AIR and SEA.  Monitoring the shipments from the time of enquiry till delivery.  Issuing Cargo Arrival Notice and Final Invoice to customer.  Tracking weekly Outstanding reports to regulate payment process.  Sharing DSR to clients on daily basis.  Providing value added services to the clients and presenting monthly review meeting with client. Show less



New Age Software Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Leader

  • Jan 2016 - Jan 2018

   Worked for “PILOT project” for Vanguard logistics.  Created files for the outbound cargos from USA.  Handled escalations and implemented new ideas.  Tracked Container on board date from liner website.  Interacted with the origin office (Chicago), Customers and liners via email and phone.  Shared pre alert documents to the overseas agents.  Prepared Dashboard and team performance reports to the Manager.  Worked for “PILOT project” for Vanguard logistics.  Created files for the outbound cargos from USA.  Handled escalations and implemented new ideas.  Tracked Container on board date from liner website.  Interacted with the origin office (Chicago), Customers and liners via email and phone.  Shared pre alert documents to the overseas agents.  Prepared Dashboard and team performance reports to the Manager.



Hapag-Lloyd AG

• Germany
• Maritime Transportation
• 700 & Above Employee

• Team Leader

  • Feb 2010 - Aug 2015

   Maintained various policy documents of the International customers (USA). Mentored & Trained the Team and done Quality Checks. Maintained track on daily Performance of the Team  Documenting Shipping instructions for Europe and Canada regions in an IBM platform Specialized in processing INTTRA / EDI B/L’s’  Analyzed the practical issues of documentation and reported effective solutions to the management and Origin office  Trained new Joiners on basic shipping procedures and entire process of documentations Show less



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Relations Officer

  • Jun 2008 - Dec 2009

   Assisting Queries and clearing the Ques.  Resolving issues raised by the customers of the product (Airtel SIM issues).  Conducted Huddle meet to improve accuracy level.  Mentored new employees and done QC Audit.  Assisting Queries and clearing the Ques.  Resolving issues raised by the customers of the product (Airtel SIM issues).  Conducted Huddle meet to improve accuracy level.  Mentored new employees and done QC Audit.