Experience

The Media Ant

• India
• Advertising Services
• 100 - 200 Employee

• Business Analyst

  • Jan 2023 - Present

  Bengaluru, Karnataka, India



XL Dynamics India Pvt. Ltd.

• India
• Financial Services
• 700 & Above Employee

• Associate Analyst

  • Sep 2020 - Sep 2022

  Kolkata, West Bengal, India • Efficiently increased operational efficiency by up to 25% through process optimization • Acknowledged by top management for providing excellent customer services • Achieved recommendation from one of the US-based clients for work delivered • Developed reports to track different KPIs for the improvement of the loan boarding process • Assembled data between applications to design, develop and generate routine & ad-hoc reports utilizing SQL, Excel, or Google Sheets… Show more • Efficiently increased operational efficiency by up to 25% through process optimization • Acknowledged by top management for providing excellent customer services • Achieved recommendation from one of the US-based clients for work delivered • Developed reports to track different KPIs for the improvement of the loan boarding process • Assembled data between applications to design, develop and generate routine & ad-hoc reports utilizing SQL, Excel, or Google Sheets • Conducted analysis on VA chats data to generate insights, improve team performance and reduce the negative ratings by up to 12% • Collaborated with the automation and business process team as needed to determine opportunities and improve operations in business processes by conducting usability testing and inspections • Partnered with the marketing team to help refine the marketing strategy which boosted the lead conversion rate by 15% • Engaged in the ad-hoc analysis as directed by the Chief Operating Officer Show less