Experience

Kolkata Municipal Corporation

• India
• Government Administration
• 1 - 100 Employee

• Junior Assistant

  • Sep 2019 - Present

  Prioritised tasks effectively to ensure efficient completion, minimising disruption to public operations. Drafted correspondence for Senior PA approval, aiding timely response to inter departmental communications. Used outstanding planning and organisation skills to expertly manage multiple Executive diaries. Managed staff travel arrangements, booking transportation, hotels and conference spaces within set budgets. Collaborated effectively with staff to provide targeted administrative support across multiple projects. Performed administrative tasks, document management and report development for inter-departmental use. Received, sorted and directed incoming mail to maintain good communication channels. Managed information on company databases for different organisational activities to track history and safeguard accurate information. Organised and stored hardcopy files. Coordinated communications between various departments to schedule meetings and keep company informed on critical matters. Safeguarded sensitive and confidential data in compliance with security best practices. Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions. Managed document control duties to reduce errors and maintain accurate records. Booked and coordinated equipment maintenance to meet operational needs. Planned office events by reserving venues, communicating schedules and coordinating setup. Worked with meticulous accuracy, producing precise, reliable client documentation and records. Worked proactively and methodically, completing administrative tasks quickly to maintain smooth office operations. Handled manual and electronic filing efficiently, maintaining secure, orderly storage of business documents. Maintaining public relations. Providing services to the staffs by updating their service book records. Office administrations.



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Infromation process enabler & ITIS support associate

  • Sep 2014 - Sep 2019

  Worked in the role of an information Process enabler for a project MCGRAWHILL for an year in a client facing role. I performed as a Production Support associate & worked for the DOCUMENT CHANGE PRODUCTION TEAM & used the tool Brokasure 64 Application in DEV, QAS & UAT environments. I performed the troubleshooting of IOS, Android & Windows issues related to the daily operations of the project. Joined the KPMG Infra team where I performed and the upgraded my skillset by the below practices showing my key responsibilities : Involved in performing actions to determine workarounds/solutions. Initiate other Service Management processes, including IT Service Continuity Management,Problem Management, and change Management, as required to resolve the Incident. Identify root cause of issues which are impacting the support floor. Engage additional support resources as needed to assist in resolution. Coordinating Incident Bridge calls for quick and prompt resolutions. Managed the overall administration of Windows System applications. Ensure that the correct Technical teams are engaged and proper focus is paid to outages and recovery. Responsible to ensure P1& P2 SLA's are met. Ensure proper management of P1 & P2 queries/ monitoring. Sorted complex issues pertaining to hardware and network failure – Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information. Performed security monitoring tests to identify intrusions. Paging the Application Support or the Platform Engineering team about any known issues. Contacting the Support team manager in case of no response from the team. Work with Active Directory and remote PC access to troubleshoot potential issues. Working with live chat team to support clients. Follow up with the Escalation team for aging incidents. Creating tickets for External Vendors for any hardware replacement on Servers. Attending weekly meetings with team for service request status