Experience

Infosys (Malaysia) Sdn. Bhd.

• Malaysia
• IT Services and IT Consulting
• 200 - 300 Employee

• Service Manager

  • Apr 2022 - Present

• Service Desk Engineer

  • Jul 2020 - Apr 2022



Vuclip

• Singapore
• Technology, Information and Internet
• 100 - 200 Employee

• Customer Service Representative

  • Dec 2017 - Jun 2023



Sterling RISQ

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Executive

  • Nov 2016 - Apr 2017



Maxis

• Malaysia
• Telecommunications
• 700 & Above Employee

• Customer Care Consultant

  • Apr 2012 - Mar 2016

  Answer inbound call from Maxis customer helping them in handling their issue regarding Maxis Postpaid line, sometimes cross support Elite customer, prepaid customer and broadband customers, and also if possible promotes Maxis products to increase sales. I’ve always meet my KPI on average handling time (AHT), After call work (ACW) and Hold time (HT) during calls, furthermore my QA result has been always above expectation. Answer inbound call from Maxis customer helping them in handling their issue regarding Maxis Postpaid line, sometimes cross support Elite customer, prepaid customer and broadband customers, and also if possible promotes Maxis products to increase sales. I’ve always meet my KPI on average handling time (AHT), After call work (ACW) and Hold time (HT) during calls, furthermore my QA result has been always above expectation.



Brandt International

• Selangor, Malaysia

• Nutritionist Agent

  • Nov 2011 - Apr 2012