Senior Account Manager

• Jul 2022 - Present

Maintain and expand relationships with strategically important customers. Work with engineering teams to ensure projects are completed successfully.

Account Manager

• Apr 2019 - Jun 2022

Managed 50+ accounts and serve as the clients primary day-to-day contact.I collaborate with the project management and implementation teams to establish timelines for client projects.Presentation of CyraCom's range of products and services.

Implementation Specialist

• May 2016 - Apr 2019

Devised and deployed processes to boost long-term success and increase profits.Developed and cultivated relationships with new and existing customers through effective communication and exemplary interpersonal skills.Stock, inventory, and offered technical support on interpretation devices.Trained individuals on product features and answered questions.Hosted webinars to discuss planning and implementation of new service and products.Traveled across the continental US to meet customers, train, and implement interpretation service and products. Show less

Interpreter Supervisor

• May 2014 - May 2016

Develop staff through coaching, provide performance feedback, establish performance development plans.Monitor and evaluate quality metrics based on company standards.Manages annual performance review process by writing and delivery performance and pay messages.Develops, motivates, and evaluates, and coaches staff on work procedures, call handling, teamwork, and delivering excellent customer service.

Spanish Interpreter

• Oct 2011 - May 2014

Served as an interpreter for thousands of clients in various industries. Efficient and accurate Spanish-English interpretations. Meeting and exceeding quality metrics. Proven customer service skills with multiple commendations.

Data Processing and Design

• Jul 2008 - Oct 2011