Su Pak
Application Support Engineer at Hilton Software- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Korean Native or bilingual proficiency
Topline Score
Bio
Credentials
-
Certification in Digital Marketing
Google Digital GarageSep, 2020- Nov, 2024 -
Quality Assurance
UdemyJul, 2022- Nov, 2024 -
Social Media Marketing
HubSpot AcademyOct, 2020- Nov, 2024 -
Jira
Udemy
Experience
-
Hilton Software
-
United States
-
Software Development
-
1 - 100 Employee
-
Application Support Engineer
-
Aug 2021 - Present
Analyze and write reports from users regarding bugs, crashes, and inadvertent app conductDocument troubleshooting steps for public distribution and SOPsUtilize CRM Zendesk to research and resolve user issues and boost customer satisfactionTrack project deliverables addressing issues while maintaining project momentumCollect and organize data into inquiry charts that are used for analysis by the National Geospatial-Intelligence Agency
-
-
Social Media Coordinator
-
Aug 2021 - Present
Create and edit videos for the National Geospatial Intelligence Agency under government contract using appropriate software to grow and engage audiences across multiple platforms (organic)Collaborated with 3 departments including, HR, Quality Assurance, and Documentation to create social media imageryResearch, implement, and submit data to the FAA for military application to be used within mobile applicationDevelop content and fix errors within the application's website
-
-
-
The Atlanta Management
-
Atlanta, Georgia, United States
-
Account Manager
-
May 2020 - Jul 2021
Oversee media content and campaigns to attract, grow, and engage audiences across multiple platforms Research and resolve solutions through editing methods to address specific client needs Operate avenues of paid and scheduling systems Present lead campaign plans with successful outcome data Oversee media content and campaigns to attract, grow, and engage audiences across multiple platforms Research and resolve solutions through editing methods to address specific client needs Operate avenues of paid and scheduling systems Present lead campaign plans with successful outcome data
-
-
-
The University of Georgia
-
Higher Education
-
700 & Above Employee
-
Parking Services Lead
-
May 2019 - May 2020
Created route directions to organize vehicle safety during special events that involved over 40,000 vehiclesProvided input of received data into a computerized system
-
-
Univ. of GA & Zadar Tourism Project
-
Mar 2019 - Aug 2019
Worked with a team of peers to analyze the local community and touristry to combat negative effects of tourismStrategically placed feedback center for citizens throughout Zadar to assess and address residential concerns Input feedback into created assessment system to collect responses to present them and solutions to the universities
-
-
-
Lee Valet
-
Georgia, United States
-
Social Media Manager
-
Jan 2016 - May 2020
Oversaw and executed social media strategies, best practices, campaigns and day-to-day activities while optimizing and monetizing the brand’s presence on Facebook, Instagram, Pinterest and other relevant social media platforms Tracked social metrics and reports, monitored industry trends and emerging themes Drafted and delivered creative briefs outlining strategy and concept to partners for campaigns; ensured briefs are executed in alignment with strategy and brand standards in a timely manner Show less
-
-
-
Of Love and Lust
-
Atlanta, Georgia, United States
-
Brand Ambassador
-
Jan 2018 - May 2019
Assisted in creating content and pages for band and managed campaigns tailored towards the appropriate target audience Planned event booths and designed automatic messaging system to track audience engagement and exposure Gained over 2,500+ subscriptions via networking at events Assisted in creating content and pages for band and managed campaigns tailored towards the appropriate target audience Planned event booths and designed automatic messaging system to track audience engagement and exposure Gained over 2,500+ subscriptions via networking at events
-
-
-
Kemp for Governor
-
United States
-
Political Organizations
-
1 - 100 Employee
-
Campaign Staff
-
Nov 2017 - May 2018
Translated the Kemp for Governor campaign at public forums to Asian based publishers Organized routes to canvas 15,000+ doors executed by 11 staffers Presented solutions & recommendations to candidate/staffers on increasing public outreach traffic Instructed methods behind grassroots canvassing & phone banking operations Translated the Kemp for Governor campaign at public forums to Asian based publishers Organized routes to canvas 15,000+ doors executed by 11 staffers Presented solutions & recommendations to candidate/staffers on increasing public outreach traffic Instructed methods behind grassroots canvassing & phone banking operations
-
-
Education
-
2016 - 2020
School of Public and International Affairs, University of Georgia
Bachelor of Arts - BA, International Relations and Affairs -
2016 - 2020
The University of Georgia
Community
