Experience

China Unicom Global Limited

• Senior Business Development Manager

  • Jul 2022 - Present

• Maintenance Manager

  • May 2017 - Present

  • Participate in developing and maintaining equipment and system configuration standards.• Participates in the evaluation and selection of technology, equipment, systems and services.• Manage small to medium size infrastructure technical currency projects.• Maintain technology relationships and act as technical liaison with vendors.• Provide ownership, accountability, and management for the people, processes, and tools associated with providing quality telecom services in all company locations.• Ensure departmental policies, procedures and documentation accurately reflect current NOC practices; suggest changes and/or modifications when appropriate.• Manage NOC-related activities to achieve network reliability metrics, including service level agreements, mean time to repair, alarm recovery, and system availability.• Supervise all members of the regional IT Infrastructure Technology Services team comprising of the Manager IT Site Reliability Services, the Network Engineer IT responsible for Networks and Server Engineer IT - SSDB responsible for Servers, Storages and Database systems. • Oversee regional IT Infrastructure operational and project costs. Prepare and continuously control CAPEX-, OPEX- budgets and forecasts accuracy for all Infrastructure related expenses. • Drive the efficiency and effectiveness of the Incident-, Problem-, Change-, Assets- and Service Delivery Management processes as it relates to IT Infrastructure Technology Services. • Maintain AAE-one submarine cable server and add or remove route as required.• Connected with AAE-one global NOC for system or sever maintain process.• Maintain route of submarine and ground fiber cable under CMI project.• Ensure all equipment under CMI project and AAE-one project working without problem.• Work collaborates with TE-SubCom for equipment faulty or core testing. • Training staff about DWDM, fiber route and equipment as required.• Other duties as assigned. Show less


Telenor Group
• Pakistan
• Software Development
• 1 - 100 Employee
• Telecommunications Manager

  • Jul 2015 - Present


golden land real estate

• Lebanon
• Real Estate
• 1 - 100 Employee

• IT Administrator

  • Feb 2016 - Jul 2017

  • Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk • Update network applications as required • Maintain daily tape backup and off-site tape storage • Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment. • Conduct technology training for new users • Provide support to the Technology team • Conduct briefings and demonstrations for users to enhance system productivity • Assist in the development of training coursework and materials • Maintain and expand knowledge base in area of expertise • Increase efficiencies, technical ability and interpersonal skills • Perform routine server monitoring and performance benchmarking • Monitor and remove virus, spyware, and other nonauthorized software • Complete special projects as requested • Plan for the new network structural • Provide software and programming assist as required • Ordering and Tendering as required Show less



iENGINEERING

• 1 - 100 Employee

• Nerwork Operation Supervisor

  • Jan 2014 - Jan 2015

  • Roles and Responsibilities To adhere Management Instruction • Event Management • 1st level Incident Management • Remote Site Access Control • 1st Level Assurance Support activities • Provide surveillance and first level support. • Escalation and Notification of alarms outages to relevant parties • Monitor alarms and performance information to identify faults/alarms or degradation • Provide initial analysis to localize issues and restore if possible • Perform Fault Management by co-coordinating support resources, managing technical escalation to ensure fault is rectified within KPI • Running of routines & health checks to determine network status • Respond to escalated Customer Network faults • Create and update network trouble tickets • Manage Change Management activity on the networks in real time to ensure all activities comply according to process • Manage interconnect issues with other carriers • To strictly follow Front Office 1st Level Operations Process by Management Show less