Stumai Maggid
Branch Supervisor at Exim Bank (Tanzania) Limited- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Advanced Anti-Money Laundering and KYC
Exim Bank (Tanzania) LimitedSep, 2018- Sep, 2024 -
ISO 9001:2015 Quality Management System
Exim Bank (Tanzania) LimitedNov, 2017- Sep, 2024 -
Bank Physical Security Awareness
Exim Bank (Tanzania) LimitedDec, 2016- Sep, 2024
Experience
-
Exim Bank (Tanzania) Limited
-
Banking
-
300 - 400 Employee
-
Branch Supervisor
-
Jan 2018 - Present
My Responsibility • Retention of Customers by ensuring TAT and customer satisfaction• Ensuring Preferred customers are well handled at the Branch premises at all times• Ensure the customer service desk is well positioned and manned at all time with all facilities to serve the customer.• Ensure Complaints are recorded and resolves Make use of Helpdesk.• Overall cleanness of the customer bank hall area• Adherence and execution of Vault Keys and maintenance of dual control and Time Lock Delay.• Ensure Operational control: Reconciliation, remittances, ATM, cash shortages, controlled stationeries, journal checking, payment verification, clearing, deposits.• Adherence to the existing standard operating procedures.• Observing TAT for all activities related to centralized operations; opening accounts, dormant accounts, account closure, fixed deposits, mobile banking, cheque books, OTT/TISS, CTS and other related activities communicated by operations/CBO.. • Retention of Customers by ensuring TAT and customer satisfaction• Ensuring Preferred customers are well handled at the Branch premises at all times.• Ensure the customer service desk is well positioned and manned at all time with all facilities to serve the customer.• Ensure Complaints are recorded and resolves Make use of Helpdesk.• Overall cleanness of the customer bank hall area• Insure cross you do cross selling • Ensure matured fixed deposits are paid to customers after proper verification of photos and signature• Overseeing TISS receipt and transfers• Authorization of cash and cheque management after verification as per procedures• Ensure make sure customer accounts are being credited in the same date of their transaction• Detection and prevention of Fraud• Optimization of Manpower• Ensuring TAT is observed at all times by authorizing Workflow items timely.• Ensuring all Tax Banking Items in GL account are processed and reconciled before EOD on daily basis. Show less
-
-
BANK OFFICER 1
-
Nov 2016 - Jan 2018
MY RESPONSIBILITY ARE AS FOLLOW • Ensure the customer service desk is well positioned and manned at all time with all facilities to serve the customer.• Ensure Complaints are recorded and resolves Make use of Helpdesk.• Overall cleanness of the customer bank hall area• Adherence and execution of Vault Keys and maintenance of dual control and Time Lock Delay.• Ensure Operational control: Reconciliation, remittances, ATM, cash shortages, controlled stationeries, journal checking, payment verification, clearing, deposits.• Adherence to the existing standard operating procedures.• Observing TAT for all activities related to centralized operations; opening accounts, dormant accounts, account closure, fixed deposits, mobile banking, cheque books, OTT/TISS, CTS and other related activities communicated by operations/CBO.• Retention of Customers by ensuring TAT and customer satisfaction.• Ensuring Preferred customers are well handled at the Branch premises at all times.• Ensure the customer service desk is well positioned and manned at all time with all facilities to serve the customer.• Ensure Complaints are recorded and resolves Make use of Helpdesk.• Overall cleanness of the customer bank hall area• Insure Show less
-
-
BANK OFFICER
-
Nov 2011 - Nov 2016
MY RESPONSIBILITY ARE AS FOLLOW • Supporting the Corporate Investment Banking to focus on business development by resolving their client’s queries.• Providing professional customer service to achieve a high percent of customer satisfaction, retention and loyalty.• Building and deepen relationship with existing corporate customers to archive increase in share of revenue.• Ensure transaction is done on priority basis for the corporate clients and follow up on risk authorization.• To improve team effectiveness• Coaching and delegating the task effectively.• Weekly report on the queries raised and resolved for the corporate clients. Show less
-
-
Education
-
2013 - 2015
Chuo Kikuu Mzumbe
Master of Business Administration - MBA, corporate management -
2008 - 2012
St. Augustine University of Tanzania
Bachelor of Business Administration - BBA, Accounting -
Iringa Girls High School
high school, Secondary School Administration/Principalship
Community
