National Accounts Executive, Big Yellow Self Storage

• May 2017 - Present

Managing a portfolio of accounts and clients, being the lead point of contact for any matters that should arise and building personal, yet professional client relationships along the way. The key link between the business and its customers. Managing a portfolio of accounts and clients, being the lead point of contact for any matters that should arise and building personal, yet professional client relationships along the way. The key link between the business and its customers.

Beauty Therapist

• Mar 2009 - Present

I pride myself in consistently providing high customer satisfaction by rendering excellent service, quality products, and furnishing an enjoyable atmosphere at an acceptable price/value relationship. We will also maintain a friendly, fair, and creative work environment, which respects diversity, ideas, and hard work. My Mission: To supply services and products that enhance our clients' physical appearance and mental relaxation. I pride myself in consistently providing high customer satisfaction by rendering excellent service, quality products, and furnishing an enjoyable atmosphere at an acceptable price/value relationship. We will also maintain a friendly, fair, and creative work environment, which respects diversity, ideas, and hard work. My Mission: To supply services and products that enhance our clients' physical appearance and mental relaxation.

PA / Office Manger

• Aug 2004 - Jan 2017

This position involved PA to the director, Office Manager and customer service which provides support to the field engineers and IT Team. My key responsibilities included; • Taking full responsibility for running the entire office – Which involves dealing with suppliers, facilities, stationary, consumables, UK deliveries and making sure that the office runs smoothly on a day to day basis. • Diary management & travel arrangements for director. • Liaising with clients and acting as a focal point of contact in the absence of the Director. • Organisation and co-ordination of internal and external events. • Setting up and issuing new customer contract agreements. • Accounting administration, credit control, debt collecting, producing internal/external invoicing, statements, maintain and reconcile the company bank account(s), reports, PAYE payroll data and payslips. • Management of customer service support mail box and all incoming phone calls. • Exceptional organisational and communication skills. • Supporting and liaising with field engineers. • Processing company expenses for all employees & director. • Manage and co-ordinate perpetual stock takes and year end stock take. • Keeping holiday & sickness records, responsible for daily back up of all company data. • Deployment of external and internal mail and opening and closure of the office. • Monitoring and coordinating the implementation of BTS Ltd becoming ISO accreted. • Regularly reviewing suppliers accounts and negotiating preferential rates. • Processing of all sales orders for sales team, quoting from time to time. • Updating Risk Assessments. • Arranging regular work station assessments. Show less

Bar Manager (Part time)

• Jan 2007 - Aug 2009

Customer Services Manager

• Jun 1999 - Jun 2004

Key responsibilities • Answering a large percentage of incoming calls - managed with a professional response, dealing with first phase of all customer enquiries. • Ensuring the managers diaries were kept up to date and were accurate. • Actively building relationships internally and externally. • Working closely with the managing director and the entire management team within the business function ensuring that all areas have secretarial support at all times. • UK and international deliveries. • Maintenance of filing systems. Show less

Volunteer fire fighter

• Aug 2002 - Feb 2004