Stuart McCallum
Deputy Chief Operations Officer at International Holding Company- Claim this Profile
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Bio
Credentials
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HAAD
Health Authority-Abu DhabiJul, 2014- Oct, 2024 -
HCPC State Registration
The Health and Care Professions CouncilJan, 2004- Oct, 2024 -
Associate of Institute of Biomedical Science
Institute of Biomedical Science
Experience
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International Holding Company
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Investment Management
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1 - 100 Employee
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Deputy Chief Operations Officer
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Aug 2022 - Present
International Holding Company (IHC) is the UAE's most valuable listed company, with a market value of Dh736 Bn • Responsible for overseeing laboratory operations processing in excess of 30K COVID-19 PCR swabs per day • Critically review innovative healtcare solutions and assess for scalability and sustainability of the solution prior to acquisition • Negotiate, structure, and execute complex joint ventures and company acquisitions. • Analyze financial and operational data to identify areas of opportunity and risk. • Lead due diligence process and develop post-acquisition integration plans. • Develop and implement strategies to maximize synergies, introduce new service lines, improve operational efficiency, customer experience, and quality of care. • Manage and direct a staff of over 250 employees, including medical technologists, administrative personel, senior mangement, and clinical Pathologists. • Maintain seamless customer service and promote effective relationships with and between patients, department staff, medical staff and support staff • Prepare and implement the annual operating and capital budgets. Prepare periodic statistical reports, project patient volumes to forecast P&L, and recommend capital equipment purchases. Audit expenses in the company and ensures that it meets budgetary guidelines, and that resources are efficiently and effectively utilized. • Develop and implement quality assurance policies and procedures to ensure compliance with local and international industry standards. • In collaboration with HR Department, manage HR functions and responsibilities for the managed sites including: staff development, performance evaluations, resolution of employee complaints and issues, disciplinary counselling, termination, and employee morale.
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National Reference Laboratory (NRL)
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United Arab Emirates
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Hospitals and Health Care
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200 - 300 Employee
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Director Of Technical Operations
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Jan 2020 - Oct 2022
• Manage the day-to-day operations, develop and maintain a patient-centred work environment with an internal culture of ‘continuous improvement’• Spearheaded the integration of Mubadala Healthcare laboratory assets by means of implimentation of standardized workflows, policies, novation of vendor contracts and test menu consolodation thus introducing cost and operational efficiencies accross the network.• Continuously assess and improve the company’s operational processes and KPIs, with a focus on core service line workflows to ensure efficiency and excellence• Providing leadership and direction for all technical and admin employees. Allocating and managing resources, staff, time, information systems, supplies and equipment. Preparing and implementing work schedules and project plans.• Establishing and managing systematic workflows, communication and reporting.• Establish and maintain relationships with clients, vendors, and partners.• Create and manage budgets, review financial statements, and analyze financial data to ensure maximum efficiency and profitability.• Monitor and evaluate performance of staff, providing coaching and feedback to ensure quality and timely completion of tasks.• Plan, contract and closely monitor all equipment and facilities related services, purchase requisitions and invoices. Control inventory, care for and purchase of supplies for respective areas of responsibility.• Establish and monitor quality measurement activities and technical quality control. Responsible for on-going performance improvement and on-going Quality Assurance Programs to ensure high level of quality care and regulatory compliance
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Laboratory Operations Manager
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Jan 2017 - Jun 2020
Responsible for the planning and day-to-day management of technical operations for NRL’s flagship laboratory as well as overseeing general operations across NRL’s network of laboratories throughout the UAE.• Provide leadership and direction for all 100+ technical employees under my imediate management.• Allocate and manage resources, and perform human resource management tasks such as staff development, performance evaluations, resolution of employee complaints and issues, disciplinarycounselling and termination.• A certified inspector for the College of American Pathologists, I have lead my own managedlaboratories through many successful accreditations and reaccreditations with CAP, ISO 15189 andJCI.• Spearheaded the development and expansion of several business analytic tools to help monitorvarious operational and quality performance metrics.• Review analyser technical/quality performance criteria on a regular basis and implementtroubleshooting steps as appropriate.• Responsible for on-going performance improvement and Quality Assurance Programs across thenetwork to ensure high levels of quality patient care and regulatory compliance.• Responsible for the technical and operational implementation of all new laboratory managementcontracts across the NRL network• Build strong working relationships with key client personnel to ensure requirements andexpectations are met at all times.• Support continual expansion of in-house servicest, new test introduction and facility expansioninitiatives such as commissioning of a BLS3 laboratory to support category 3 level pathogen culture and sensitivity testing
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Clinical Laboratory Manager - Healthpoint Hospital
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Jun 2015 - Dec 2016
Responsible for planning and managing the daily operation of the laboratory and blood transfusion department at Healthpoint Hospital, Abu Dhabi. Under the management of NRL my primary aim to bring the laboratory up to the quality standard required for CAP accreditation was successfully achieved in August 2015.In addition to every day management duties I was responsible for the management and implementation of key hospital wide projects, including the set-up and implementation of the hospital point of care program and development of a laboratory Business Management dashboard.My role required me to oversee the work of all laboratory personnel performing routine testing including planned laboratory work, evaluating performance and handling any procedural or technical problems that may occur.I represented NRL on various hospital management committees including POCT and Blood Utilization.
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Clinical Laboratory Manager
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Mar 2014 - May 2015
King's College Hospital Clinics mission was directed towards providing healthcare across several specialties in Abu Dhabi, by closely working with world renowned clinicians to provide the best possible care and outcomes for patients. • Responsible for the recruitment of suitable technical personnel for the various pathology disciplines, • Procurement, installation and validation of all instrumentation and to ensure that the laboratory operates to the highest quality standards as dictated by the local regulatory authorities. • Overseeing the integration of the laboratory LIS and the ongoing training requirements within the department. • Oversee the work of all laboratory personnel performing routine testing including planned laboratory work, evaluating performance and handling any procedural or technical problems that may occur. • Management and implementation of key strategic projects including the development and rollout of a hospital wide Point of Care program • Development and review of laboratory Standard Operating Procedures and policies. • Oversee and assist laboratory personnel with instrumentation verification and validation to ensure compliance with internal validation protocols and confidence in analytical processes. • Initiating and researching any business development opportunities for the laboratory • Development of laboratory performance monitoring dashboards for effective presentation of statistics to the board of directors • Continual monitoring of workload analysis and the requirement for recruiting and hiring of additional FTEs • Development of in-house staff training and competency programs. Providing educational sessions by way of one-one training or scientific lecture. • Performance management and appraisal of all FTEs • Performance review of laboratory instrument internal QCs. Troubleshooting of any issues identified • Ensure compliance of all CAP related standards including participation in external QC proficiency testing.
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NHS Isle of Wight
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United Kingdom
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Hospitals and Health Care
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100 - 200 Employee
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Pathology Systems Manager (Senior Biomedical Scientist)
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Feb 2010 - Mar 2014
Whilst operating as a Senior Biomedical Scientist I assumed responsibility for the following:• Management of all aspects of the Laboratory Information Management System (LIMS) across the fourdisciplines of the Pathology Department• Lead on all Pathology IT projects in liaison with appropriate personnel.• Contributed towards the development and project management of the Pathology IT modernisationstrategy, working in conjunction with the Pathology General Manager, key Trust Directorate and ITmanagers to ensure that we met the required standard of the National Programme for IT.• Comissioning, configuration and implementation of electronic laboratory links (ordercomms) withlocal primary healtcare centers• Implementing an integrated Pathology results feed into the Hospital’s Electronic Patient Record(EPR) System.• Spearheading the drive towaerds a paperless envirenment accross the Pathology department
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Specialist Biomedical Scientist (Haematology and Blood Transfusion)
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Sep 2002 - Feb 2010
Working within a busy, fast paced district hospital and major trauma centre, my role as Specialist Biomedical Scientist involved rotations through all sections of the department, where I performed a broad range of manual and automated techniques in line with department standard operating procedures.• Sample analysis, interpretation and authorising of results using experience, knowledge and judgemental proficiency.• Rapid provision of blood products and components for emergency, critical or routine care.• Perform internal and external quality control assessments and recognise anomalous results thatrequire further investigations.• Taking the appropriate action when necessary to refer results to clinicians for further comments orurgent follow up.• Giving appropriate information accurately to suitably qualified healhcare professionals.• Ability to prioritize workloads during busy periods.• Able to troubleshoot technical failures of analysers detailed in Standard Operating Procedures andinstruction manuals.• Regularly liaising with senior laboratory staff and clinicians to meet service requirements andturnaround times.• Participating in Stock Management (blood products, reagents and consumables), Quality Assurance,Audits (vertical and horizontal).• Working as part of a team liaising with nurses, registrars and other healthcare professionals.• Ensuring co-ordination and delivery of all work activities within area of responsibility
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Education
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2002 - 2004
University of Portsmouth
Master of Science (MSc), Biomedical Science -
1999 - 2002
Anglia Ruskin University
Bachelor of Science (BSc), Forensic Science and Biomedical Science
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