Director of Delivery Services

• Sep 2023 - Present

Professional Services Manager

• Aug 2021 - Sep 2023

Senior Implementation Specialist - Healthcare Team Lead

• Jul 2019 - Aug 2021

• As the team lead on the hospital/acute care Implementation Team, help with mentoring team members. Ensure project projections are accurate. • Act as a resource for training and product questions • Help to create and refine implementation processes • Manage an active project caseload of 50 plus client implementation projects for Healthcare related SaaS solutions. Responsible for managing clients through training, follow-up meetings, and launching within their… Show more • As the team lead on the hospital/acute care Implementation Team, help with mentoring team members. Ensure project projections are accurate. • Act as a resource for training and product questions • Help to create and refine implementation processes • Manage an active project caseload of 50 plus client implementation projects for Healthcare related SaaS solutions. Responsible for managing clients through training, follow-up meetings, and launching within their organization. • Responsible for conducting group interactive and 1-on-1 training sessions. • Consult with clients about policies and regulatory compliance to tailor solutions for their business needs • Assist in developing training content for Interactive Group training. • Fostering positive relationships in order to build rapport with clients to ensure superior client experiences.

Implementation Specialist - Senior Living

• Dec 2018 - Jul 2019

Implementation Specialist

• Mar 2018 - Dec 2018

-Manage an active 20 plus client implementation project case load for IT related SaaS solutions (IT Ticketing, Agentless IT Asset Discovery, and Mobile Device Management). Responsible for managing clients through training, follow up meetings, and launching within their organization. -Responsible for conducting group interactive and 1-on-1 training sessions. -Assist in developing training content for Interactive Group trainings. -Fostering positive relationships in order to… Show more -Manage an active 20 plus client implementation project case load for IT related SaaS solutions (IT Ticketing, Agentless IT Asset Discovery, and Mobile Device Management). Responsible for managing clients through training, follow up meetings, and launching within their organization. -Responsible for conducting group interactive and 1-on-1 training sessions. -Assist in developing training content for Interactive Group trainings. -Fostering positive relationships in order to build rapport with clients to ensure superior client experiences.

IT Solutions Consultant

• Jul 2017 - Mar 2018

• Assist clients with inbound requests for technology suite SaaS solutions through chat, email, and phone • Supported clients by conducting on-demand training sessions. • Provided assistance with reporting and extracting data from technology suite SaaS solutions. • Actively sought ways to improve client experiences

Public Safety Officer

• May 2011 - Jul 2017

-Enforce all Federal, State, and Local laws within jurisdiction -Terminal Agency Coordinator for agency’s Federal and State computer databases. Responsible for testing and auditing in compliance with State and Federal Criminal Justice Information Security standards -Responsible for administering State accident reporting software and training/supporting new and existing users -Assist Citizens -Help with Fire Prevention Education at institutions in town -Court Bailiff… Show more -Enforce all Federal, State, and Local laws within jurisdiction -Terminal Agency Coordinator for agency’s Federal and State computer databases. Responsible for testing and auditing in compliance with State and Federal Criminal Justice Information Security standards -Responsible for administering State accident reporting software and training/supporting new and existing users -Assist Citizens -Help with Fire Prevention Education at institutions in town -Court Bailiff responsibilities Show less -Enforce all Federal, State, and Local laws within jurisdiction -Terminal Agency Coordinator for agency’s Federal and State computer databases. Responsible for testing and auditing in compliance with State and Federal Criminal Justice Information Security standards -Responsible for administering State accident reporting software and training/supporting new and existing users -Assist Citizens -Help with Fire Prevention Education at institutions in town -Court Bailiff… Show more -Enforce all Federal, State, and Local laws within jurisdiction -Terminal Agency Coordinator for agency’s Federal and State computer databases. Responsible for testing and auditing in compliance with State and Federal Criminal Justice Information Security standards -Responsible for administering State accident reporting software and training/supporting new and existing users -Assist Citizens -Help with Fire Prevention Education at institutions in town -Court Bailiff responsibilities Show less

Police Officer

• Sep 2009 - Sep 2015

-Provide Customer Service to students, staff, and visitors -Enforce all Federal, State, and Local laws within jurisdiction -Provide educational programming for student population to help with key safety and life concerns -Provide administrative assistance in support operations of department -Provide Customer Service to students, staff, and visitors -Enforce all Federal, State, and Local laws within jurisdiction -Provide educational programming for student population to help with key safety and life concerns -Provide administrative assistance in support operations of department