Experience

Amadeus IT Pacific

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Solution Manager

  • Mar 2017 - Present

  Amadeus is a leader in the airline IT space, provider of IT solutions and services in travel and tourism industry. One of the world's top 15 software companies.As a Solution Manager for airlines at Amadeus IT Pacific I help our customers choose and build the right technology to meet business needs, create efficiencies and enhance customer engagement.I support my customers by:Communicating about our digital product portfolioWorking together to adapt technologyEngaging teams on innovative ideasBuilding relationshipsI bring a strong understanding of online travel solutions and 10 years' experience in the Pacific regionAmadeus IT pacific has 300+ staff in Australia and NZ.We pride ourselves on our world class technology, strong long term customer relationships and results.www.amadeus.com

• Manager, Pre Sales & Consulting

  • Apr 2015 - Feb 2017

  Amadeus is leading provider of IT solutions in the travel and tourism industry. At the heart of our approach is innovation. As Pre Sales & Consulting Manager at Amadeus IT Pacific, I help travel agents embrace the right travel technology so they can improve their customer experience, drive efficiencies and experience the potential of the online environment.Ways I assist clients include:► Travel payment solutions and online booking tools (OBT)► Web services integration and global distribution system (GDS)► Merchandising for travel agents and process automation ►Duty of care in travelI bring to my clients a strong understanding of online travel solutions and web services implementation, with 8 years’ experience in the Pacific region, including working as a travel agent.Amadeus IT Pacific has 300+ staff in Australia & New Zealand, with offices in Sydney, Auckland, Perth, Brisbane and Melbourne.We pride ourselves on our world-class technology, strong long-term customer relationships, and the proven results we continue to deliver. Our people really power Amadeus and bring the state of the art technology to life, encouraging our customers to exploit the full potential of our solutions to transform their business. www.amadeus.com

• Manager - eCommerce Corporate & Leisure

  • Jun 2010 - Mar 2015

  Management of local team of experts. Product management for Australia & New Zealand corporate and online travel agents. Including Web Services implementation and incorporating our air shopping suite.

• Manager - Availability & Shopping

  • Jan 2008 - May 2010

  Local expert in search technology on the Amadeus portfolio, supporting customers as well as sales, operational and delivery teams in understanding and working with our shopping products with a specific focus on web services channel.

• Product Specialist

  • Nov 2005 - Dec 2007

  Specialised in products that allowed our customers to develop against the Amadeus system to integrate with mid office or in-house reservation systems.



Amadeus UK

• 1 - 100 Employee

• Customer Service Specialist

  • Apr 2004 - Nov 2005

  Application support contact for key accounts in UK and Ireland. Managing functional and technical questions on our system Application support contact for key accounts in UK and Ireland. Managing functional and technical questions on our system



Hayes & Jarvis

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Reservations Manager

  • May 2001 - Apr 2004

  Managing and training a team of specialist travel consultants to sell simple and tailor made holidays Managing and training a team of specialist travel consultants to sell simple and tailor made holidays



First Call LTD

• United Kingdom
• Facilities Services

• Team Lead

  • Aug 1999 - May 2001

  Management of a team of 7 call centre consultants to provide leisure and business travel services to members of various loyalty schemes Management of a team of 7 call centre consultants to provide leisure and business travel services to members of various loyalty schemes