Experience

Marston Book Services Ltd

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• It Support Technician

  • Sep 2010 - Present

  First and Second line IT support. Duties include Windows and hardware support. Write and maintain VISTA DCL procedures. Setup PC's and servers and install/upgrade software. Monitoring system performance and server event logs.Routinely check online helpdesk and action/allocate calls accordingly. First and Second line IT support. Duties include Windows and hardware support. Write and maintain VISTA DCL procedures. Setup PC's and servers and install/upgrade software. Monitoring system performance and server event logs.Routinely check online helpdesk and action/allocate calls accordingly.



Elsevier

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• Application Technician

  • Jan 2000 - Jun 2010

  First and second line technical and business support. Provided the interface between the business community and technical teams. Extensive experience working within an ITIL based operating model.

• Fulfilment Clerk

  • Jun 1989 - Jan 2000

  Provided customer support and administration to individual subscribers and subscription agents. Journal order processing and reconciliation. Journal stock maintenance.



Polyvend Ltd

• Stores Assistant

  • Mar 1989 - Jul 1989

  UK company based in Oxfordshire, involved in the manufacture and sales of vending machines.• Customer service.• Order despatch and reconciliation.• Invoicing production and distribution.• Stores management.• Update of stock files.

• Workshop Assistant

  • Jan 1989 - Mar 1989

  Assisting in the preparation of vending machines and their distribution. Product testing.