Stuart Sargent
Training and Compliance Officer at V/Line- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Certificate IV in Training & Assessment
Philips InsitituteJan, 2013- Nov, 2024 -
Conduct an OHS audit
-Jan, 2012- Nov, 2024 -
Evaluate an organisations OHS performance
-Jan, 2012- Nov, 2024 -
SAI Global Lead Auditor in OHS Management System Conduct an OHS audit
SAI Global Lead AuditorJan, 2012- Nov, 2024 -
St John First Aid-Level 2 V/Line accreditation
St Johns First AidJan, 2012- Nov, 2024 -
Track Awareness
vlineJan, 2012- Nov, 2024 -
Bridging Course in Training & Assessment
Phillips InstituteJan, 2010- Nov, 2024 -
Follow Workplace Hygiene Procedures
Bendigo Stadium Central TrainingJan, 2010- Nov, 2024 -
Intellitrain-Certificate IV Financial Services
Finance/ Mortgage BrokingJan, 2009- Nov, 2024
Experience
-
V/Line
-
Australia
-
Rail Transportation
-
700 & Above Employee
-
Training and Compliance Officer
-
Jun 2012 - Present
•Course development, design and implementation; Initial Conductor training programmes•Continuation staff training-Myki; Investigations-Conductor lost time injuries•Liaise with internal stakeholders-V line Learning and Development; Consult with PTV staff members
-
-
Cashier Duty Booking Office Supervisor
-
Dec 2011 - Jun 2012
Compliance with corporate policy-cash handling and reconciliationAllocation of staff resources to effectively meet the needs of the businessMentoring frontline staff to ensure effective relationships with customersResolve customer service issuesMaintain a safe working environment for team members
-
-
Conductor/Booking Clerk
-
Sep 2009 - Dec 2011
Duties:•Ensure compliance with corporate policy-cash handling and reconciliation•Allocate staff resources to effectively meet business needs; Ensure safe working environment for team members•Mentor frontline staff to ensure effective relationships with customers; Resolve customer service issuesAchievements •Rose through the ranks from Conductor (Sept 2009 – Jun 2010) to Booking Clerk (Jun 2010 – Dec 2011) to Cashier (Dec 2011 – June 2012) to Training/Compliance Officer. •Successfully undertook on the job training including: Corporate Induction/Workplace and Cultural Awareness/Customer Experience/Drug and Alcohol Awareness/Conflict Management /Track Awareness/Level 2 St John First Aid/Train Operations•Qualified in V-net fares and ticketing; successfully qualified as Kamco Train the Trainer in HHD, GAC and EGM Show less
-
-
-
Qantas
-
Australia
-
Airlines and Aviation
-
700 & Above Employee
-
Customer Service Manager
-
Feb 1980 - Nov 2008
Duties: •Provide administrative support to both Internal and External Clients reporting directly to Recruitment/Learning and Development Manager; Designed and evaluated Competency based training modules •Implement and facilitate Cabin Services Customer Service Training Programmes; Develop and facilitate Customer Service Manager Training in areas of leadership, safety, and people •Develop and facilitate Initial Flight Attendant Training as well as Conversion Training Programmes; Develop and facilitate International Documentation/Procedures Training; Facilitate Cultural Awareness Training •Conduct training needs analysis and recommend appropriate training strategies; Conduct appropriate coaching, training and performance management strategies •Provide behavioural performance feedback on leadership, customer focus, people development, teamwork, initiative, safety and grooming. Assigned responsibility, set development goals for improvement and encourage a positive attitude •Facilitate Drug and Alcohol and OHS training programmes following Company Policy and Health & Safety Legislation Achievements •Successfully conducted recruitment assessments for Customer Service Managers and Cabin Crew Promotion •Maintained a high level of customer satisfaction ensuring 100% compliance with established service signatures and standards. •Applied customer service recovery strategies as required and take ownership of day to day customer complaints and issues. •Promoted cultural diversity within the organisation and successfully endorsed EEO Company Policy and Legislation. Show less
-
-
Education
-
2013 - 2013
Philips Institute
TAE40110 Certificate IV in Training and Assessment -
2010 - 2010
Phillips Institute
TAA40104 Certificate IV Assessment and Workplace Training -
1971 - 1976
Maribyrnong High
-
1971 - 1976
Maribyrnong High School
Year 12 HSC
Community
