Experience

RHP Group

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Data Governance and Quality Manager

  • Nov 2022 - Present



Methods Analytics

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Senior Consultant

  • Apr 2022 - Nov 2022



At Home

• Stevenage, England, United Kingdom

• Career Break

  • Mar 2020 - Mar 2022

  Took some time to re-train, explored other industries, supported a start-up organisation. Took some time to re-train, explored other industries, supported a start-up organisation.



PageGroup

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Global Operational Data Manager

  • Feb 2018 - Mar 2020

  • To lead a new team through a global transformation• To manage a UK based and virtual (Barcelona based) team of 7• Set and manage objectives, facilitating development and continuous improvement• Constult on and coordinate changes and improvements to database and underlying data• Contribute to overall Global Data Strategy, providing support to Head of Data Services • Manage resource and capacity for staff across multiple sites and projects• To review and redesign the ticketing system to ensure effieciency of use• Lead on stakeholder discussions on gathering requirements for system improvements• To lead the new Global Data Services team through an efficiency review• Design reports to provide management information to aid in performance management• Inspire and motivate team to work in changing landscape• Advise team on current GDPR changes and manage excercises to bring data and processes in line • Once a month travel to Barcelona to work and build relationship with team Show less

• Regional Data Manager UK & RoW

  • Apr 2015 - Jan 2018

  • To lead the UK Data Management team in all data related activities; system cleanliness, data selections, reporting, project consultancy, data validation, migrations• To manage the Data Analysts within UK & Row; setting objectives, designing development contracts, mentoring in data management principles and activities• To manage the scheduling, resource and capacity for the UK Data Management Team• Work with the Group Data Manager and Head of Data Services to implement the Global Data Strategy and global business model• Actively contribute to Data Hub conference calls, sharing ideas and lending knowledge and experience to other members of PageGroup globally• Proactively look for new solutions to data issues and look at global rollout viability• Build relationships across Business Technology, main customer groups and with wider PageGroup colleagues• To be accountable for Data Management activities in UAE, Ireland and South Africa• To act as a consultant for UK Data Management regarding any projects where data is likely to be effected • Produce reports for management regarding the quality and cleanliness of the UK & Row data• Resolve any data issues arising in UK & Row and be the escalation point for staff Show less



The Children's Society

• United Kingdom
• Non-profit Organizations
• 400 - 500 Employee

• Data Services Manager

  • Jul 2014 - Mar 2015

  • To lead on the strategic development of our supporter database (Raiser’s Edge) and associated systems • Responsible for maintaining the data integrity of all supporter databases and data marts • Ensuring that current and future technology solutions meet data and insight requirements • Leading on the strategic development of the supporter database (Raiser’s Edge), identifying opportunities for continuous improvement • Ensuring that management and processing of all supporter data across the organisation complies with relevant policy and best practice • Establishing the team’s performance against clear service level agreements for all services delivered to internal stakeholders • Managing the development and maintenance of a suite of regular reports and management information • Advocating the principles of good data management within the Data Services team • Complete the delivery of 3 major projects; implementation of FastStats, Data Warehouse Audit and implementation of ImportOMatic Show less



RNIB

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Supporter Database Manager

  • Feb 2011 - Jan 2015

  • Management of a team of 14 members of staff, (six direct reports) including objective setting, conducting monthly reviews and annual appraisals, work load management and personal development plan design• Contributing and supporting several projects in the CRM Programme delivering the CRM Strategy• Lead discussions of planning, segmentation, monitoring and evaluation to understand outcomes and targets in line with strategic plans and objectives• Chairperson of fundraising Managers' Meeting including setting agenda, organising speakers, acquiring venue and inspiring other managers to partake• Managing external supplier relationships with data bureaus, data management agencies and CRM Specialists• Maintaining framework of data governance in line with privacy, protection, security and levels of responsibility and decision making• Review and manage data management processes including associated policy documentation• Manage data cleaning processes with external agencies, including monitoring expenditure, setting budget and reconciliation of tasks and monies Show less

• Supporter Data Management Supervisor

  • Apr 2010 - Jan 2011

  Data Cleaning, Protection, Management and Governance