Experience

Focus Group (UK)

• United Kingdom
• Retail Office Equipment

• Head Of Business Development

  • Apr 2019 - Present

  In charge of lead generation and SME sales across the Focus Group. Helping to drive digital transformation for UK SMEs for new and existing customers for one of the UK’s leading Telcos. In charge of lead generation and SME sales across the Focus Group. Helping to drive digital transformation for UK SMEs for new and existing customers for one of the UK’s leading Telcos.



Make It Cheaper

• United Kingdom
• Utilities
• 1 - 100 Employee

• Telco Sales and Commercial Manager

  • May 2016 - Jan 2019

  • Responsible for the day to day running of the Telco channel managing and developing the junior sales team leader, overseeing the sales team along with the support staff• Have managed a successful team of over 10 people made up of team leaders, sales agents, lead generators and support staff for the last 6 years at MakeitCheaper• Currently responsible for managing a telco book of over 10,000 live customers billing over £5million in annual revenue and supplier relationships with Daisy Group, Plusnet Business, Virgin Media Business and The Focus Group• Created and delivered our ‘going for gold’ telco proposition giving telco suppliers across the market the opportunity to bid to join our telco panel and subsequently negotiating and drawing up the supplier contracts with successful bidders• Working with the suppliers to deliver new products and propositions such as VOIP/Hosted telephony, mobile, and FTTC and FTTP to our existing telco and wider customer base• Ensuring the team deliver to and exceed budget in line with the key company metrics and DNA • Reporting into the executive leadership team of CEO, COO, CFO along with the sales and commercial directors• Part of the Sales Management team which works together to manage the day to day running of the MakeitCheaper sales operation of 100 sales staff• Creating and delivering the short, medium and long-term vision and strategy for the telco channel• Seeking new partnerships, improving our internal lead generation across teams and working with our current suppliers and in-house marketing to increase lead flow into the team and find additional revenue streams Show less

• Telco Sales Manager

  • Jan 2013 - May 2016

  • Managing the sales aspect of the team to ensure we land sales number and revenue and other key metrics such as conversions, product penetration, x – sell, live rate and NPS• Coaching and developing new starters and put in place management processes to monitor performance, competence and capability of all team members and to address those members that might be underperforming• Taking on smaller company projects around x-sell and NPS, working with other leaders in the business to improve team and company performance• Included in the company high performance programme as being an emerging leader within the business• Implementing external company training from winning edge into the sales team Show less

• Sales Consultant

  • Sep 2010 - Dec 2012

  • Selling fixed line, BB, mobile and hosted solutions to SME business customers across the UK• Switched over 1000 customers in year 1 generating over £240k in company commission• Exceeded company expectations whilst maintaining a live rate of 80% and NPS scores of 65• Demonstrated a clear ability to lead taking over when the manager was not there and pushing the team to beat the boss• Won various awards for performance and selected for the company high performance programme • Identifying and creating further opportunities for the rest of the business for energy and insurance as well as creating my own pipeline through referrals Show less