Experience

Everything 420

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Experience Manager

  • Nov 2021 - Present

  Manage and lead a team of customer service representatives Ensure a positive customer experience by implementing and maintaining customer service policies Analyze customer feedback to identify areas for improvement and implement changes as necessary Manage customer complaints and escalations, ensuring timely and satisfactory resolution Implement and maintain customer service software Analyze customer data to identify trends and areas for improvement Develop and maintain positive relationships with customers and other departments Show less



Mobile Envy LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Account Service/Office Manager

  • Feb 2012 - Nov 2021

  Responsible for managing office services by ensuring office operations and procedures are organized, correspondence is controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored. Track sales, identify opportunities for sales growth, while evaluating market trends. Manage contract and price negotiations with office vendors, service providers and building management. Responsible for ensuring office financial objectives are met by preparing annual budget for office, planning expenditures, analyzing variances, and carrying out necessary corrections that may arise. Responsible for recruiting staff and providing orientation and training to new employees. Achieve or exceed financial goals on regular basis by controlling expenses, optimizing schedules, and regulating inventory usage. Develop and maintain relationships with customers and suppliers through account development. Maximize performance by monitoring daily activities and mentoring team members. Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Onboard new employees, including training, mentoring and new hire documentation. Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving. Compare vendor prices and negotiated for optimal savings. Coach new hires on company processes while managing employees to achieve maximum production. Assist in training temporary employees for special projects. Provide analytical reports to management. Visit franchised AT&T retail outlets minimum of once per quarter. Implement procedural and policy changes to improve operational efficiency. Key Accomplishments: Increased sales 63% vs. previous year indexing north of $1,500,000 in total sales. Maintained a 100% accurate shipping record for all products shipped. Show less



McDonald Technologies

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• SMT Technician/Quality Control Lead

  • Nov 2010 - Jan 2012

  Review the quality of all factors of production. Uncover defects of products inspected while effectively documenting the results. Provided input to production continuous improvement efforts. Built computers for U.S. Navy that were used for flight simulation training. Received security clearance for employment. Review the quality of all factors of production. Uncover defects of products inspected while effectively documenting the results. Provided input to production continuous improvement efforts. Built computers for U.S. Navy that were used for flight simulation training. Received security clearance for employment.



Veritas Technologies

• Dallas, Texas, United States

• Inventory Control Manager

  • Jun 2007 - Nov 2010

  Managed stock inventory Control inventory for each step of the manufacturing process Managed stock inventory Control inventory for each step of the manufacturing process