Senior Support Technician

• Apr 2016 - Present

Information Technology Service Desk

• Aug 2004 - Jun 2014

As part of the IT Service Desk team I provide IT support, guidance and training for all customers. This includes: Supporting Council staff, schools, libraries, Media City, Fit Cities and numerous third parties on all IT matters. Correcting faults, transferring data and implementing software installations using remote access software. Maintaining close working relationships with customers, third party support and suppliers to aid in fault resolutions, installations and other services. Incident management, which includes documentation, diagnosis, investigation, assignment and resolution of fault referrals. Maintaining and operating the IT Service Desk systems and the IT asset base. Assigning all work requests and faults received from third party IT support on behalf of schools. Manage the IT Service Desk email inbox and respond to all email enquires. Manage all faults fixed by our third party printer support company, and liaise with customers, technicians and external support staff Show less

Promoter

• Jan 2009 - Mar 2014

Booking UK tours for artists, organising festivals, events and working with Islington Mill and the Sounds From the Other City festival in Salford. My main roles were artist bookings, Internet and street promotions, venue booking, administrative duties and budget allocation. Booking UK tours for artists, organising festivals, events and working with Islington Mill and the Sounds From the Other City festival in Salford. My main roles were artist bookings, Internet and street promotions, venue booking, administrative duties and budget allocation.