Centre Manager and Lead Instructor

• Aug 2022 - Present

Instructor

• Oct 2020 - Aug 2022

Network Construction Operations (NCO 2) service layer

• Nov 2018 - Oct 2020

Completed further training as part of my resettlement from the Armed Forces. On completion of courses I successfully gained employment with Morrison Utility Services. Working in collaboration with Wales and West Utilities, I was part of a team helping to upgrade a yearly target of 420 kilometres of the South West gas supply network. Paramount to this role was the ability to interpret plans, drawings, written instruction, problem solving and the ability to quickly create and sustain interpersonal relationships with the customer and other agencies, along with my ability to motivate the team. Key Responsibilities: • Carrying out Gas main laying and Gas service laying activities in a safe and effective manner. • Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are fully met. • Ensure that all work is carried out within the requirements of the RO & NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities and other utilities organisations as required. • Ensure that all construction work involving mains and service laying satisfies all required safety and technical policies within WWU. • Carry out risk assessments and toolbox talks to ensure all team members are briefed. Show less

Operations Manager

• Apr 2016 - Dec 2019

Within this role, I forecast and resourced 1000 members of staff to meet their training, operations and deployment commitments around the world within yearly budgetary allocations. As the operations manager I formulated strategy, improved performance, procured materials, resources and secured compliance. I mentored and coached team members to find ways to increase quality of service to ensure best practice across all levels.

Supply Chain Logistics Manager

• Feb 2015 - Apr 2016

In this role as logistics manager I was responsible for the overall supply chain management. This included organisation of storage, maintenance and the distribution of goods. I provided a complete service to enhance business development and ensure sustainability and customer satisfaction.

Senior Instructor

• Jan 2013 - Jan 2015

In this role, I was responsible for the successful implementation of strategic training and development interventions for multiple stakeholders within the Armed Forces. Key responsibilities: • Partnering with other businesses to enable the delivery of organisational strategic goals through people development, utilising a systematic approach to training. • Lead instructor for tracking and ground sign awareness, body language and the insider threat. • Train, equip and administer a group between 1 and 1000 civilians and soldiers of all ranks. • Design and tailor relevant current training gained from lessons learned out on operations. • Flexibility to be able to react and adapt as necessary the training provided in response to incidents occurring within the last few hours. • Plan and execute training in-class and/or outdoors. • Clear communication and understanding at all levels was imperative in order to train the full spectrum of the Armed Forces and non-military civilians. • Deploy forward to identify training needs. • Produce training program to address specific operational needs. • Continuously evaluate training to ensure it is current and meets operational requirements, assess and record students’ progress and provide grades and feedback. • Collaborate with other instructors, stakeholders and participate in regular meetings. • Develop and enrich professional skills and knowledge by attending relevant seminars, conferences. Show less

Training and Development Lead

• Apr 2012 - Dec 2012

As the Training Lead, I was responsible for the successful management and implementation of training solutions and processes for all areas of the organisation. I was also responsible for managing a team of training instructors. Key responsibilities:• Implement training and development programs to meet the company’s needs in relation to the current and future operations. • Work collaboratively with teams to understand their requirements and ensure that these needs were met. • Maintain the values and standards of the organisation within the training programs. • Build and maintain key relationships across the organisation to understand specific departmental requirements in order to provide tailored and cost-effective learning and development solutions. • Development of a team of six Operational Trainers to ensure maximum performance. • Organise, schedule and prioritise a consistent stream of learning and development requests, ensuring that efficiencies were maximised and budgets maintained. • Providing key accountability and performance information for a range of stakeholders. Show less

Front Line Manager

• Jun 2010 - Mar 2012

As a front line manager I mentored newly commissioned officers through their probation period and help transform them into platoon commanders. I completed 2 operational tours of Afghanistan in this role, mentoring a different officer on each occasion, I’m extremely proud that they are both now Majors and commanding their own infantry company. Key responsibilities:• Lead advisor. • Training Lead. • Administration of 35 people on exercise and operations. • Mentoring and coaching. • First point of contact for welfare issues. • Ready to deploy at short notice. • Supervision and development of 35 staff to ensure all are current and competent. Show less

Assistant Intelligence Officer

• Feb 2009 - May 2010

Tactical questioner, lead intelligence analyst and company lead intelligence operator. Provide up to date daily briefs and presentations to all personnel and stakeholders ranging from audiences of 1 to 600.Key responsibilities:• Establish a working intelligence operations department, with clear lines of communication.• Collate and analyses intelligence products assess the threats and share information and intelligence on multiple communication platforms. • Deploy forward to gather intelligence and engage with local and regional leaders.• Tactical questioner, emotional intelligence and strong negotiations skills to identify threats and opportunities. Show less

Course Instructor

• Apr 2008 - Jan 2009

As an Instructor at ITC I was responsible for preparing and implementing a teaching plan according to the field army’s requirements. To provide knowledge and instruction to students while also helping them develop new skills. This required leadership, initiative and integrity.Key responsibilities:• Coaching and mentoring. • Administer soldiers under training on exercise. • Provide welfare and support. • Teach the values and standards of the British Army. • Present lessons in a comprehensive manner and use visual/audio means to facilitate learning.• Provide individualised instruction to each student by promoting interactive learning.• Assess and record students’ progress and provide grades and feedback.• Plan and execute educational in-class and/or outdoor lessons. Show less

Surveillance team leader

• Apr 2005 - Apr 2008

Surveillance Operator

• Apr 1998 - Apr 2005

Rifleman

• Dec 1994 - Apr 2000