Home detention Case Manager

• Mar 2021 - Present

Monitoring the response of offenders to conditions of Court orders or Parole Orders and taking appropriate measures to ensure that offenders comply with all community-based sanctions including, but not restricted to probation, parole, home detention, bail, home detention bail and community service orders. Help with the transition from prison to the community by liaising with external clients to support the offenders. Monitor offenders at all time to ensure that the conditions of Court orders are complied with. Perform drug and alcohol testing as per requirement of the order. Providing written reports to the Courts and the Parole Board, including affidavit preparation for non-compliance. Ensuring that the requirements of probation, parole, bail, home detention, community service orders, bonds, fine option undertakings are met as prescribed in legislation. To ensure the completion of any Court Order, Parole Release Order is fulfilled with the best possible service assuring public safety is top priority Show less

Community Service Supervisor

• Sep 2018 - May 2023

Provide supervision of offenders while they are performing community service workAbility to respond to difficult offenders or stakeholders and formally administer complaintsGive fair and reasonable directions, and treat offenders in accordance with the Departmental Core Values in a tolerant, professional mannerProvide on the job instruction / training for each new offender in PPE, safe work practices, and ensuring offenders are supervised and monitored in the use of hazardous materials and equipment when requiredMonitoring progress of offenders while they are performing community service work and reporting all incidents, accidents and near miss circumstances, attendance, misconduct, breaches in their Community Service Orders, damage, and miss-use of equipment to The Community Corrections Officer in a timely mannerMaximise workers performance including coaching, mentoring, resolving conflicts, initiating disciplinary procedures as required or other duties to facilitate the provision of services to clients Show less

Home Detention Case Manager(Pool)

• Jan 2020 - Mar 2021

Contact Tracer

• Aug 2020 - Mar 2021

• Place phone calls to newly diagnosed patients and potentially exposed people • Follow a script when interviewing people • Ask questions that help someone remember who they’ve been in close contact with • Educate contacts on approved protocol to reduce the risk of spread • Collect and document necessary information into a CRM • Understand symptoms, infectious periods and treatments • Protect patient privacy • Place phone calls to newly diagnosed patients and potentially exposed people • Follow a script when interviewing people • Ask questions that help someone remember who they’ve been in close contact with • Educate contacts on approved protocol to reduce the risk of spread • Collect and document necessary information into a CRM • Understand symptoms, infectious periods and treatments • Protect patient privacy

General inspector

• Aug 2008 - Jun 2018

Team Leadership and Support Acted as Team Leader of the Inspectorate Department on multiple occasions where I was delegated to undertake all relevant duties that included managing purchase orders, invoicing along with responding to Members of Parliament and Councillors. Managed team performance and ensured that the after-hours service operated correctly. Maintained and promoted a high level of morale within the team and other Council staff. Liaised with after-hours contract General Inspectors. Regulation Enforcement and Investigations Enforcement of the Dog and Cat Management Act including investigations by means of statement taking and interviewing to gain facts, Road Traffic Act and Australian Road Rules, Local Government Act and By-Laws and application for hoarding permits. Maintained Council’s Guard Dog Register. Worked on projects for Mobile inspections and customer requests. Ensure compliance with the Code of Conduct, Council policies, procedures and guidelines. Legislation Interpretation Sourced and interpreted Acts, Bylaws, Regulations and policies to inform assessments of compliance. Issue Resolution Promptly and accurately recorded, investigated and resolved customer requests or customer concerns. Animal Management Patrolled and impounded dogs wandering at large. Assisted in the trapping and removal of cats. Inspections and Notice Issuing Inspected properties and issued notices to remove flammable materials from properties as necessary. Issued and processed expiation notices and other statutory instruments efficiently and accurately. Legal Preparations Gathered evidence/ accurate statements for Council investigation of customer requests or issues. Customer Service Upheld Council’s customer service standards and positively represented Council in the community through community education programs and consultations. Continuous Improvement Assisted with the implementation of Council’s corporate continuous improvement philosophy Show less