Experience

GUARDIAN HOMECARE

• Basildon

• Support Worker

  • Jul 2018 - Present

  Enabling vulnerable adults with medium to severe learning difficulties and mental health issues safely engage with the community in a manner that is safe for them and the public. Enabling vulnerable adults with medium to severe learning difficulties and mental health issues safely engage with the community in a manner that is safe for them and the public.



First Data Corporation

• Basildon

• Pos Tech Support

  • Aug 2013 - Dec 2017

  Being first point of contact for customers via telephone. dealing with queries regarding the non functioning of their payment terminals and providing instruction via the phone and email to fix said payment terminal. providing second line support to other colleagues Working to service levels with regard to call handling times. Data entry. Training new staff on systems and procedures Being first point of contact for customers via telephone. dealing with queries regarding the non functioning of their payment terminals and providing instruction via the phone and email to fix said payment terminal. providing second line support to other colleagues Working to service levels with regard to call handling times. Data entry. Training new staff on systems and procedures



Lloyds Banking Group

• Southend on Sea, United Kingdom

• Fraud Investigator

  • Mar 2011 - Aug 2013

  Being first point of contact for customers via telephone. dealing with queries regarding suspicious transactions on their account. Forensic evaluation of fraud claims using in house systems and telephone interviews. Agreeing and declining refunds to customers. Complaint handling and dispute resolution, Route course analysis and reporting to reduce future complaints using resource and planning software to ensure lines are staffed and answered within service parameters Supervising 22 fraud agents. Running reports to capture mi data. Show less



RSM Tenon now RSM UK

• London, United Kingdom

• Debt Collector

  • Dec 2009 - Feb 2011

  Contacting customers by telephone and in person, dealing with any queries and problems they have and arranging an affordable repayment program. Speaking with clients about customers queries. Liasing with tracing agents and dealing with queries. Data entry Debt recovery based credit control Acting as intermediary between customer and client in regard to complaints regarding payments. Contacting customers by telephone and in person, dealing with any queries and problems they have and arranging an affordable repayment program. Speaking with clients about customers queries. Liasing with tracing agents and dealing with queries. Data entry Debt recovery based credit control Acting as intermediary between customer and client in regard to complaints regarding payments.



Brachers LLP

• Maidstone

• Insolvency team Supervisor

  • Sep 1997 - Aug 2009

  Reporting to Senior Manager, leading, motivating and coaching staff. Increasing returns from IVA’s by an average of 10p in the £ over a one year period. Appraised staff on a monthly and annual basis. Engaged the team to participate in weekly meetings, encouraging the sharing of ideas and discussing new procedures and sharing best practice, this resulted in maintaining high performance levels. Performed regular audit checks on cases worked by the team to ensure a high standard of work was maintained to the clients expectation and the solicitors codes of practise. Building and maintaining relationships with clients and service users. Dealing with complaints from debtors and insolvency practitioners by phone and in writing. Investigating financial discrepancies and inaccuracies such as fraudulent activities, financial misrepresentation and disputes and passing those findings on the the official receiver for potential prosecution. Overseeing the introduction of a new computer system to streamline processes and deliver savings in staff costs. Show less