Experience

Changeworks

• United Kingdom
• Environmental Services
• 100 - 200 Employee

• Senior Quality & Improvement Manager

  • Sep 2020 - Present

  To ensure Changeworks is an outstanding quality driven organisation operating as a role model in our field To ensure Changeworks is an outstanding quality driven organisation operating as a role model in our field



East Lothian Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Team Manager - Transformation & Improvement (Acting)

  • Jun 2015 - Sep 2020

  Managing and delivering organisational transformation and change projects, including New Ways of Working to maximise space utilisation, enhance the workplace and foster collaboration with community partners.

• Senior Development Officer

  • Nov 2001 - Sep 2020

  Part of an award-winning Team• HR Network Gold Award 2011 - Best Workplace• HR Network Gold Award 2011- Strategic People Development Project of the Year• COSLA Excellence Silver Award 2011 - Developing a workforce for the future--Business Improvement--• Leadership & Management Development (Chartered Management Institute Levels 5 & 3)• Performance Management Facilitator• Developed integrated performance management framework / toolkit, encompassing our own (EFQM-derived) performance management framework, IiP & Customer Service Excellence.• Leading Lean Six Sigma Process Improvement projects to improve organisational effectiveness and efficiency.• Providing Lean Six Sigma tailored team workshops• Project Management and provision of accredited PRINCE2 courses.• Customer / stakeholder engagement and focus groups• Consultancy / Projects• Process mapping and improvement• Accredited Performance Coach and delivery of team / individual coaching workshops--Other Initatives--• Implemented, administered and maintained LearnNet - ELC's online (Moodle) elearning platform, with 5,800 registered users since 2005 who have undertaken circa 3,900 courses.• Procurement & contract management• Management and implementation of corporate and departmental e-learning projects, developing business cases and demonstrating ROI through case studies, management reports and marketing activities.• eLearning development • providing guidance, advice & support for the elearning community • Chair of Scottish Local Authority e-learning Network, working closely with other Councils, the Scottish Government and the Improvement Service. • Delivery of free Moodle, and Open Source technology workshops for staff and the wider community.• Managed provision of IT Training• Chaired the Council's Learning Organisation Group, bringing L&D professionals together from across the authority and jointly coordinating activities.



eLearning Alliance

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Chairman

  • Oct 2010 - Nov 2012

  Launched in 2002 with seed funding from Scottish Enterprise and representing over a million learners, the eLearning Alliance (eLA) represents the global elearning community. We are the only membership organisation in the UK promoting an integrated approach to elearning across all sectors.As well as being a significant training provider in Scotland, we establish, support and coordinate sectoral Specialist Interest Groups (SIG's); currently for:• Community Learning & Development • Further / Higher Education• NHS • Local Authorities• Suppliers / Service ProvidersThe purpose of the SIGs is to effectively share experience, practice & resources.---Having been involved with the Alliance since 2005, I now lead a Board comprised of elected members, with the aim of growing our integrated model, building our membership and increasing the range of both live and virtual events we provide. This involves providing the leadership and direction to assist the Board with the development and delivery of the strategy and plans. The role also involves actively engaging with the Government, enterprise and the wider community to seek and capitalise on opportunities whilst raising the awareness of technologies in supporting our learners, our communities, our health and economic prosperity.--Personal Highlights--• Formation of the 'SuperSIG'; bringing the Chairs / Vice Chairs of each SIG together. • Collectively delivering highly-successful community events with cross-cutting themes.• Proposal for Lifelong Learning Partnership KA3 ICT multilateral networks European funding• Contribution to the Foundation for Science & Technologies' 'Digital Scotland Report'.• Development of the 'Technology Playpen' and eLA websites• Consulting with the Scottish Government on their 'Technologies for Learning' strategy.• Establishing the Community Learning & Development SIG with Education Scotland.• Working with the Board to develop new business models and opportunities.

• Director

  • Jun 2008 - Nov 2012

  Director



Shen Ltd

• Director

  • Nov 2000 - Nov 2005

  IT Consultancy Services to a variety of clients in financial sector, third sector & private enterprises.• PRINCE2 Project Management• Training Management Programmes e.g. £110K, 1,200 staff across 2 offices and 20 regional centres + establishment of training centre for Friends Provident.• Training Needs Analysis• Developed contracts and Service Level Agreements• Commercial / Business Application Development• Web Development• Networking• Support, Training & Development• NT & Novell Network Administration



ExecuTrain

• United States
• Education Administration Programs
• 100 - 200 Employee

• Senior Lead Instructor

  • Apr 1996 - Mar 1999

  • Design and delivery of over 100 different end user/ technical courses. Clients included Abbey National, Eagle Star, Lloyds, Sun Life & Rolls Royce• Leading national training project for clients• Training Needs & Skills-Gap Analysis• Microsoft Certified Product Specialist (MCPS)• Specialised in database design / development• Visual Basic / VBA development for clients inc.HP• Inclusion in the 'Circle of Excellence' for high-achieving Instructors• Involved in recruitment and mentoring of staff



Cheltenham Borough Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• PC Support Technician

  • Aug 1994 - Apr 1996

  * Project to migrate from mainframe to PC's * Desktop / technical support for staff across multiple sites* Novell & Sage network install / support* Designed & developed helpdesk / call management system* Microsoft training design & delivery * Managed training procurement* Member of the Councils' 'Values' committee & support for IiP * Project to migrate from mainframe to PC's * Desktop / technical support for staff across multiple sites* Novell & Sage network install / support* Designed & developed helpdesk / call management system* Microsoft training design & delivery * Managed training procurement* Member of the Councils' 'Values' committee & support for IiP