Experience

The Berrics

• Technology, Information and Internet
• 1 - 100 Employee

• Staff Writer

  • Jan 2013 - Present

  Responsible for composing all articles on the website, all copy on Instagram, and copy in the pages of Berrics Magazine. Ideation and final approval of all columns. Responsible for composing all articles on the website, all copy on Instagram, and copy in the pages of Berrics Magazine. Ideation and final approval of all columns.



The Skateboard Mag

• United States
• Media Production

• Head Writer

  • Oct 2014 - Oct 2017

  Editing/proofing all copy for 32 monthly issues of the magazine and maintaining the site. Editing/proofing all copy for 32 monthly issues of the magazine and maintaining the site.



Andrew Christian Enterprises, Inc.

• Apparel & Fashion
• 1 - 100 Employee

• E-Commerce Manager

  • May 2012 - Jan 2013

  Overseeing daily order fulfillment to online retail customers & worldwide wholesale customers. Worked closely with Marketing to implement online promotions. Coordinated with production staff to improve quality control and customer experience. Overseeing daily order fulfillment to online retail customers & worldwide wholesale customers. Worked closely with Marketing to implement online promotions. Coordinated with production staff to improve quality control and customer experience.



Goodwill Southern California

• United States
• Non-profit Organizations
• 400 - 500 Employee

• E-Commerce Manager

  • Jun 2011 - May 2012

  Managed inventory and daily order-fulfillment. Increased daily orders by 80% to 1,100. Coordinated donations daily from 68 retail stores in Southern California. Responsible for hiring, implementing training guidelines, and managing customer satisfaction. Managed inventory and daily order-fulfillment. Increased daily orders by 80% to 1,100. Coordinated donations daily from 68 retail stores in Southern California. Responsible for hiring, implementing training guidelines, and managing customer satisfaction.



SF Bay Goodwill

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Customer Satisfaction Manager

  • Aug 2009 - Jun 2011

  Managed and trained customer service team; improved Amazon feedback ratings by dramatically improving average customer inquiry response time. Duties included driving the quality of product received, market research, and expanding sales categories. Managed and trained customer service team; improved Amazon feedback ratings by dramatically improving average customer inquiry response time. Duties included driving the quality of product received, market research, and expanding sales categories.