Senior Representative - Life & Pensions Manual Admin team

• Aug 2009 - Present

Representative

• Oct 2007 - Aug 2009

Working within Manual Administration and Suspense reconciliation teams. Suspense team: Account reconciliation of both pensions and life contracts (often complex and detailed investigation), design and provision of bespoke training. Manual Admin team: Provision of accurate information to policyholders and Financial Advisers in line with service level agreements and TCF principles. Design and implementation of training to aid cross-skilling within the team, support to colleagues and direct reports, process improvement.

Representative

• Jan 2000 - Oct 2007

Working across a variety of technical pension administration teams: Primary responsibilities included: Backlog reduction (working to high volume and accuracy targets), provision of accurate and timely information to policyholders and financial advisers, evaluating procedures and processes to improve effectiveness and efficiency.