Experience

Ethoca

• Canada
• Financial Services
• 100 - 200 Employee

• Manager, Product Integration & Customer Success

  • Jan 2020 - Present



PXP Financial

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Product Manager

  • Apr 2018 - Jan 2020



Visa

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior QA Engineer

  • Apr 2017 - Mar 2018

  Global Client Testing

• Technical Implementation Consultant

  • Jul 2012 - Apr 2017



PXP Solutions

• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Integrations Specialist

  • Oct 2011 - Jul 2012

  Provide low level technical support to new and existing Business Partners/Clients to allow them to interface smoothly and efficiently to a range of payment solutions. Work independently and as part of a team to project manage integration timescales with Business Partners/Clients, ensure they follow process and guidelines to allow them to complete a Servebase Integration approval (Certification). Creating and maintaining certification test scripts for Business Partner/Client Integration approval.Maintain the UAT test environment.On site visits to guide and prepare customers for integration.Maintain and qualify technical documentation and record effort undertaken with a Business Partner/Client for where billing is applicable.Ensure that PCI procedures are explicitly followed and adhered to. Show less

• QA Test Analyst

  • May 2010 - Oct 2011

  Test software released by Development for errors and ensure that functionality satisfies requirements.Create, update and maintain test scripts and version history documents for all Servebase software product ranges.The use and development of testing tools provided by Servebase where ever appropriate or requested.Analyse testing results and notify the Software Development Manager of any failures/unexpected results by means of full and concise testing report.Ensure that only products that have been passed by QA are made available for release.Ensure that all software being released by the company and branded as a Servebase product is free from errors and performs the function(s) expected of it.Provide release notes/documentation for all software that reaches criteria to be passed by QA for onward release.Be intermediary for Customer Services and Developers in relation to troubleshooting software errors subsequently being found post release and raise concise Change Request documentation to enable Development to make necessary fixes.Maintain and update testing schedule as produced by Software Development Manager in real-time.Ensure that PCI procedures are explicitly followed and adhered to. Show less

• Support Technician

  • Aug 2005 - May 2010

  In this role I had to provide telephone support for Servebase Enterprise and Hosted payment software products to Clients that hold current Support Agreements within the terms of that agreement. My responsibilities were as follows:All support calls are dealt with in a professional and courteous manner with the aim of finding resolution to problems in a prompt and efficient manner, achieving as best turnaround as possible. All dialogue with the customer to be recorded in the Customer Service support database.Ensure that PCI procedures are explicitly followed and adhered to.Apply excellent telephone manner to all calls.Use initiative and problem solving techniques to resolve problems.Any calls not resolved within specified escalation requirements must be brought to the attention of your team leader.Ensure all internal escalation procedures are followed at all times.Pre-Sales system development advice upon request.Attend customer's site if required. Show less



Currys plc

• Retail
• 700 & Above Employee

• Sales Assistant

  • Aug 2003 - Aug 2004

  Interact with customers face to face. Provide advice and sales support for a range of consumer electronics. Ensure customers are dealt with in a professional and courteous manner. Be flexible to cover other areas of the store e.g. Cashier and stock room. Attend courses to improve product knowledge. Interact with customers face to face. Provide advice and sales support for a range of consumer electronics. Ensure customers are dealt with in a professional and courteous manner. Be flexible to cover other areas of the store e.g. Cashier and stock room. Attend courses to improve product knowledge.