Experience

Crossbill Distilling Ltd

• United Kingdom
• Beverage Manufacturing
• 1 - 100 Employee

• Sales Manager

  • Jul 2019 - Present



Ticketmaster

• United States
• Entertainment Providers
• 700 & Above Employee

• Client Account Manager

  • Jul 2014 - Present

  - Managing one of the top five largest Ticketmaster client accounts in the UK- Building relations and managing clients expectations- Customer services dealing with customer enquiries and problems from call centre- Keeping track of event allocations to ensure TM still have sellable capacity to maximise sales- Leasing with clients and members of staff in other offices- Fixing any system problems that occur and answering any client questions- Working on site managing various box offices- Checking and ensuring all events are correct- Maintaining events on the Ticketmaster System- Training clients and staff members on how to use TM ticketing systems- Working with promoters to secure deals, offers and presales- Liaising with Marketing department to identify shows needing marketing help



Glasgow Gin Club

• Co-Founder

  • May 2014 - Present

  Glasgow- Event organization and planning.- Product procurement and confirmation of clients for events- Creating and updating social media marketing- Ticket selling and customer service- Customer interaction and service on event nights.- Brand development- Paperwork and administrative works



O2 Academy Glasgow

• Box Office Assistant

  • Mar 2012 - Aug 2017

  - Working all aspects of the box office.- Customer services from selling tickets to dealing with customer enquiries and problems.- Monday/Friday Sales figure update to promoters.- Creating manifests for upcoming shows.- Dealing with promoters and organizing allocations with other ticketing outlets.- Printing of tickets for outlets and promoters- Preparing shows with arranging will call and dupes and collating final sales.- End of day, end of week and end of month banking - Working gig and club nights to ensure smooth running of box office



TicketWeb

• United States
• Entertainment
• 1 - 100 Employee

• Client Account Assistant

  • Mar 2013 - Jul 2014

  - Working on client accounts to maximize income. - Customer services dealing with customer enquiries and problems from call centre.- Keeping track of event allocations to ensure TW still have sellable capacity.- Leasing with clients and member of staff in other offices.- Fixing any system problems that occur and answering any client questions.- Working on site at various box offices. - Building events on the Microflex system. - Training clients on how to use the ticketing system.- Supporting client account manager.