Experience

RevLifter

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Specialist

  • Sep 2023 - Present



Tradebox

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Support & Sales Representative at Tradebox

  • Nov 2017 - Aug 2023

  Working for a small business providing technical support to the existing user base. Quickly identifying issues, and resolving them, ideally in the first contact. Where this isn't possible, then carrying out further investigation and liaising with the development team ensure the issue is raised, resolved, & and presented back to the user in an acceptable time frame. This will often require identifying issues within the software, liaising with the developer to accurately raise the issue with them, then testing any fix/change they make to the software to ensure when we go back to the end user we're confident their issue has been fully resolved. Also responsible for reaching out to potential new customers, and handling their initial contact with the business. This involved highlighting aspects of the software that would be advantageous to their operation, as well as answering any initial questions they may have had regarding the Tradebox software. Show less



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Associate

  • Oct 2014 - Nov 2017

  Experienced Customer Service Advisor within a very busy Contact Centre. As a helpdesk advisor I am the first point of contact for a customer reaching out to the business for assistance. This involves assisting customers with a wide range of issues, such as technical support, billing queries, making changes to a businesses legal entity, complaint handling, and more. In resolving any issues a customer may have, I also review their Worldpay account to identify areas where the customer could benefit from the range of other products and services offered by the business. For example, adding a payment gateway to their website, or hiring an additional shot-term terminal for help over busy periods. I avoid the 'hard sell' when talking to customers, I find it far more effective offering some education on how a product they may not be familiar with could genuinely help grow their business. I find a friendly and relaxed manner during the call helps the customer feel more at ease, and allows me to ask more open and probing questions so to best understand their needs and those of their business. I also arrange a callback with a customer I close a sale with, to ensure they are completely satisfied with their new product or service. Another large part of this role is in offering technical support to users who are experiencing problems or need some help in using our products. I quickly learned Worldpay’s systems and effectively and confidently diagnose issues before providing the right solution in terms my customer will understand Show less



Sushimonster85.com

• Web Content Producer

  • Mar 2015 - Feb 2017

  Since March 2015, I have been operating and maintaining my own website; www.sushimonster85.com. In this role I produce a wide variety of content on a regular basis. Ranging from written articles, podcasts, and filming/editing YouTube content. I produce, and host, a podcast available for download on iTunes, and across the majority of Android podcast apps. I have integrated both Google Adsense in order to generate a modest revenue, and Google Analytics, allowing me to monitor the traffic to the site. Though my budget remains small, I have been able to generate a modest, but regular, audience, largely through careful promotion across social media, and various aggregator site (Reddit, N4G, Appy Gamer etc). In the first six months I have had over 23,000 views, with each months per-day average growing at a steady rate. Show less



HM Revenue & Customs

• United Kingdom
• Government Administration
• 700 & Above Employee

• Administrative Officer

  • Nov 2011 - Sep 2014

  • Responsible for inputting/processing private and confidential information into a number of IT systems. • Prioritising workloads to ensure daily/weekly KPI targets are consistently exceeded. • Working a variety of workloads, including tracing and merging taxpayer records, contacting taxpayers to resolve working tax credit issues, and issuing tax codes. • Provided training a number of times for teams moving onto new workloads. • Serving as technical representative for my team, which involved compiling common issues that would arise and attending a weekly meeting with fellow tech rep’s in order to gather the collective information and look for emerging patterns and present solutions. • Reference available upon request. Show less



NEXT PLC

• United Kingdom
• 300 - 400 Employee

• Stockroom Assistant

  • Nov 2006 - Nov 2011

  My main duties were to replenish stock on the shop floor, deal with specific requests from customers and training new members of staff. I began my career here as a temporary member of staff during the busy Christmas period and was subsequently kept on as a permanent member. I was the primary van driver for the branch and was responsible for transferring stock between the store and warehouse in line with service requirements. My main duties were to replenish stock on the shop floor, deal with specific requests from customers and training new members of staff. I began my career here as a temporary member of staff during the busy Christmas period and was subsequently kept on as a permanent member. I was the primary van driver for the branch and was responsible for transferring stock between the store and warehouse in line with service requirements.