Experience

United Cellars

• Australia
• Beverage Manufacturing
• 1 - 100 Employee

• Head of Call Centre Operations

  • Feb 2022 - Present

• Sales Manager

  • Feb 2019 - Feb 2022

  Serving under the director of the company to implement sales strategies to drive both revenue and gross profit growth. I am responsible for leading a team of 20-30 Sales agents based across the globe. This includes workforce planning and management, recruitment, training and development, IT, payroll, outbound dialler management, sales scripting, quality assurance, operational performance (forcasting and P&L).I manage executive level reporting on sales performance. Design and implementation of sales and marketing strategies, and design of commission and rewards structures.

• Team Leader

  • Sep 2018 - Feb 2019

  Leading the sales team training and quality control. Responsible for the induction process of new team members, including onboarding, product education, and CRM training, As team leader I was focused on ensuring my team were successful in hitting their KPIs by daily call coaching, review and other hands on training. In this role i lead the team by example achieving my own sales targets.

• Senior Wine Broker

  • Oct 2016 - Oct 2018