Experience

Hitachi Infomation & Control Solutions Co. Ltd.

• Software Development
• 1 - 100 Employee

• Technical and Business Support

  • Apr 2020 - Present



Continental

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• It Infrastructure Administrator

  • Nov 2014 - Apr 2020



IT Contractor

• IT Services and IT Consulting
• 1 - 100 Employee

• IT contractor

  • Aug 2014 - Oct 2014



Hanson UK IT

• On Site Support Team Leader

  • Apr 2014 - Jun 2014



Forterra

• Wholesale Building Materials
• 700 & Above Employee

• Infrastructure Onsite Support Engineer

  • Dec 2001 - Apr 2014

  • 2ND and 3rd Line Support – Supplying the infrastructure department with a second and third line support facility resolving calls to service level agreements, and using skill sets such as active directory administration, DNS, TCP/IP, DHCP, SMS and Citrix. • SMS 2003 - Designed, Planned, and implemented a SMS 2003 infrastructure to provide the business with a desktop management solution for gathering assets, licensing, remote control, software package distribution and report generation… Show more • 2ND and 3rd Line Support – Supplying the infrastructure department with a second and third line support facility resolving calls to service level agreements, and using skill sets such as active directory administration, DNS, TCP/IP, DHCP, SMS and Citrix. • SMS 2003 - Designed, Planned, and implemented a SMS 2003 infrastructure to provide the business with a desktop management solution for gathering assets, licensing, remote control, software package distribution and report generation. • XP project – Managed a team of 7 contractors to deploy XP throughout the UK, designed the base image, created Domain group policies to lockdown the desktop environment. • Hardware and Software Upgrades - Upgraded laptops and desktops from existing software versions to the latest versions, ensuring integrity of all migrated data and settings. Typical examples of these are; the migration of Office 97 to Office 2003, upgrade of older Cognos products to later versions. • Repairing Hardware - Carried out repairs to Dell and HP laptops/desktops where the Items are no longer in warranty. • • Project leader responsible for reducing printer costs throughout the UK, by consolidating resources, and re-educating peoples printing habits. • Installed Pc’s to drive the existing concrete batching panels, through Real time controllers. • Migration and Patch management of all MItel telephone system servers, making sure they are all on the latest windows, mcafee, SCCM updates and added to the company domain. • Installation and configuration of MItel IP phones handsets. • Installation of Cisco switches, routers and firewalls. • Installation of Cisco radio links to that connect to other buildings at line of sight. • Build, configuration and installation of servers (Server 2003 and ESX) on remote sites. Show less • 2ND and 3rd Line Support – Supplying the infrastructure department with a second and third line support facility resolving calls to service level agreements, and using skill sets such as active directory administration, DNS, TCP/IP, DHCP, SMS and Citrix. • SMS 2003 - Designed, Planned, and implemented a SMS 2003 infrastructure to provide the business with a desktop management solution for gathering assets, licensing, remote control, software package distribution and report generation… Show more • 2ND and 3rd Line Support – Supplying the infrastructure department with a second and third line support facility resolving calls to service level agreements, and using skill sets such as active directory administration, DNS, TCP/IP, DHCP, SMS and Citrix. • SMS 2003 - Designed, Planned, and implemented a SMS 2003 infrastructure to provide the business with a desktop management solution for gathering assets, licensing, remote control, software package distribution and report generation. • XP project – Managed a team of 7 contractors to deploy XP throughout the UK, designed the base image, created Domain group policies to lockdown the desktop environment. • Hardware and Software Upgrades - Upgraded laptops and desktops from existing software versions to the latest versions, ensuring integrity of all migrated data and settings. Typical examples of these are; the migration of Office 97 to Office 2003, upgrade of older Cognos products to later versions. • Repairing Hardware - Carried out repairs to Dell and HP laptops/desktops where the Items are no longer in warranty. • • Project leader responsible for reducing printer costs throughout the UK, by consolidating resources, and re-educating peoples printing habits. • Installed Pc’s to drive the existing concrete batching panels, through Real time controllers. • Migration and Patch management of all MItel telephone system servers, making sure they are all on the latest windows, mcafee, SCCM updates and added to the company domain. • Installation and configuration of MItel IP phones handsets. • Installation of Cisco switches, routers and firewalls. • Installation of Cisco radio links to that connect to other buildings at line of sight. • Build, configuration and installation of servers (Server 2003 and ESX) on remote sites. Show less



Coldharbour Systems Limited

• United Kingdom
• Software Development
• 1 - 100 Employee

• Pc Support Engineer

  • Oct 1991 - Dec 2001

  • 1st, 2nd and 3rd line support - One week in every month, I was responsible for providing telephone, technical support for hardware and operating system issues. Providing an engineer presence on customer site to troubleshoot, diagnose and repair Pc’s, Laptops, Servers and software issues. This usually involved working away from home for a week and having the flexibility to be available for callout. • Installations of hardware – Surveyed building for cable requirements, installed… Show more • 1st, 2nd and 3rd line support - One week in every month, I was responsible for providing telephone, technical support for hardware and operating system issues. Providing an engineer presence on customer site to troubleshoot, diagnose and repair Pc’s, Laptops, Servers and software issues. This usually involved working away from home for a week and having the flexibility to be available for callout. • Installations of hardware – Surveyed building for cable requirements, installed patch panels and switches, installed either Novell, NT or Windows 2000 Server, complete with backup facility, cabled wall ports and installled workstations for users. This also involved collection of any payment due. Show less • 1st, 2nd and 3rd line support - One week in every month, I was responsible for providing telephone, technical support for hardware and operating system issues. Providing an engineer presence on customer site to troubleshoot, diagnose and repair Pc’s, Laptops, Servers and software issues. This usually involved working away from home for a week and having the flexibility to be available for callout. • Installations of hardware – Surveyed building for cable requirements, installed… Show more • 1st, 2nd and 3rd line support - One week in every month, I was responsible for providing telephone, technical support for hardware and operating system issues. Providing an engineer presence on customer site to troubleshoot, diagnose and repair Pc’s, Laptops, Servers and software issues. This usually involved working away from home for a week and having the flexibility to be available for callout. • Installations of hardware – Surveyed building for cable requirements, installed patch panels and switches, installed either Novell, NT or Windows 2000 Server, complete with backup facility, cabled wall ports and installled workstations for users. This also involved collection of any payment due. Show less