Experience

NEL

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• ICT Programme Manager

  • Feb 2018 - Present

  United Kingdom NEL CSU ICT Programme Manager - Managing Kent & Medway's ICT Project portfolio. Most successful project to date was Win7- Win-10 upgrade. I employed 28 engineers two project managers split across the county of Kent. In scope were 6250 devices to refresh / upgrade. I’m very proud that we completed this project on time and budget for our customer. Thanks too all involved who made this possible.

• Service Desk Manager

  • Nov 2017 - Present

  Basildon Managed Basildon’s ICT Service Desk with a team of 50 analysts, our average call demand was 3000+ calls per week. With some minor adjustments to the operation we achieved our KPI targets. Before I was appointed to Service Desk Manager the desk was in special measures being overseen by NHS turnaround director. Within the three months of my tenure we achieved great results and continued to build on our service priorities for our customers.



NHS NELCSU

• ITSM Project communications manager

  • Jul 2017 - Present

  Ashford



ACE

• Project Director



Sureserve Fire & Electrical

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Project Manager

  • Dec 2013 - Dec 2014

  Burgess Hil



Initial Fire Services

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing

• Service Manager

  • Oct 2011 - Dec 2014

  Chelmsford, United Kingdom