Experience

PrettyLittleThing.com

• United Kingdom
• Retail Apparel and Fashion
• 400 - 500 Employee

• QA Analyst

  • Dec 2021 - Present



Please now follow the TalkTalk Group page: http://linkd.in/1GvhyWm

• Telecommunications
• 1 - 100 Employee

• Product Quality Assurance Engineer

  • Feb 2012 - Dec 2021

  • Heavily involved in numerous projects including the highly successful launches of TalkTalk TV and TalkTalk Mobile along with new hardware in the form of set-top boxes, routers and Powerline adaptors• Implement and manage a new test management tool strategy for the entire PQA department including becoming an SME for authoring and maintaining test cases• SME within PQA team for Powerline adaptors and Mesh network technology• Quality Assurance (QA) testing Of TalkTalk Group products and related services before their launch• Initiate new ideas and concepts• Plan and roll out process improvements to aid QA operations• Data collection, problem solving, analysis and publication of test results working to industry best standards• Work effectively with high profile internal and external customers across multiple sites• Ensure that products are of a high standard to help with customer loyalty and profits across both residential and business customer bases • Evaluate and benchmark performance of competitor products in order to gauge the place of a product in the current market Show less

• Data Repair Agent

  • Jun 2010 - Feb 2012

  • Responsible for diagnosing and resolving faults on the TalkTalk network – including both core and local LLU platforms• Interact with customers, internal and external suppliers and internal departments via telephone and helpdesk ticket submissions on a wide range of network-related faults• Work to maintain the department Service Level Agreements• Relay information onto other departments if the fault is found to lie outside the TalkTalk network• Recognise possible trends in fault conditions• Suggest areas for positive change in working practise and process where identified• Act as a point of escalation for my supervisor and manager if required Show less



TalkTalk

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Broadband Repair Agent

  • Apr 2008 - Jun 2010

  • Responsible for providing first class customer service and support to all Broadband customers • To ensure all calls and faults received are resolved promptly, efficiently & accurately • Communicating complex technical information in a clear and easily understood manner • Escalating faults and building working relationships with other areas of the business • Maintaining knowledge necessary to proactively resolve issues or be capable of effectively sourcing the knowledge necessary to resolve • Delegating outstanding faults to advisors within agreed timescales • Continued high standards of hard work resulted in a secondment within the Training department, managing and supporting the induction of temporary Technical Agents Show less