Experience

Winston-Salem State University

• Higher Education
• 700 & Above Employee

• Resilience Coach (Academics)

  • Jun 2022 - Present

  Conduct restorative work by providing social skills, resilience and behavioural support for college students who find particular areas of education challenging.

• Administrative Support Associate

  • Nov 2020 - Jun 2022

  Ensures quality work experiences for students by assisting with resumes and cover letters for development of positions, which complement and enhance students' academic and professional goals. Promotes career services by assisting with digital set-up for presentations to classes and student organizations and by assisting in coordinating special events, programs, receptions, etc. Contributes to the overall success of career services by performing all other duties and responsibilities as… Show more Ensures quality work experiences for students by assisting with resumes and cover letters for development of positions, which complement and enhance students' academic and professional goals. Promotes career services by assisting with digital set-up for presentations to classes and student organizations and by assisting in coordinating special events, programs, receptions, etc. Contributes to the overall success of career services by performing all other duties and responsibilities as assigned.

• Program Manager for Student Support Service (TRiO Program) /B.O.S.S. program

  • Oct 2006 - Nov 2020

  Coaching college students through academics assisting with student issues and field placement. Install software and perform minor repairs to hardware, and peripheral equipment, following design or installation specifications. Knowledge of Banner system (student and financial) use of e-procurement and procurement card procedures. EAB (Navigate) experience with maintained records of students.



Office Team (Temporary)

• Greensboro/Winston-Salem, North Carolina Area

• Records Clerk Response Specialist

  • Jun 2006 - Oct 2006

  Contacted medical facilities for medical records for pending court cases. Reviewed records for completeness, accuracy, and compliance with regulations. Contacted medical facilities for medical records for pending court cases. Reviewed records for completeness, accuracy, and compliance with regulations.



Manpower Temporary Services

• United States
• Consumer Services
• 1 - 100 Employee

• Benefits Analyst

  • Sep 2004 - Jun 2006

  Provided excellent call center customer service for new and existing personal line benefits. Answered inbound inquiries via telephone regarding medical, dental, vision, 401k, STD, LTD, and flexible spending and pension plans from employees, retirees, and providers. Handled all policy inquiries and changes. Reviewed applications and followed-up concerning missing and relevant information. Provided excellent call center customer service for new and existing personal line benefits. Answered inbound inquiries via telephone regarding medical, dental, vision, 401k, STD, LTD, and flexible spending and pension plans from employees, retirees, and providers. Handled all policy inquiries and changes. Reviewed applications and followed-up concerning missing and relevant information.



RMH

• Greensboro/Winston-Salem, North Carolina Area

• Universal Agent

  • Jul 2003 - Aug 2004

  Tracked and shipped packages for UPS customers through call center technology. Used Microsoft NT systems for tracking and shipping packages. Ordered customer supplies for account and non-account customers. Tracked and shipped packages for UPS customers through call center technology. Used Microsoft NT systems for tracking and shipping packages. Ordered customer supplies for account and non-account customers.



Randstad USA

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Temporary Office Assistant

  • Jan 2002 - Dec 2003

  Qualified, developed, and matched job candidates with clients (or jobs). Interviewed job applicants and provided career counseling through client development.

• Temporary Analyst

  • Jul 2001 - Jan 2002

  Monitored accuracy of all licensing and appointment forms as directed by various state departments. Communicated regularly with external clients to maintain accurate licensing and appointment statuses for agents.



Telespectrum Worldwide

• Salisbury, NC

• Helpdesk Systems Operator

  • Apr 1998 - Jul 2001

  Possessed strong experience and proven skills in Windows, cluster servers, SCO UNIX, helpdesk ticket system, FoxPro, and DOS. Maintained and troubleshot dialer and system issues for 21 national call centers. Assisted in emergency situations, installments, and troubleshooting and system setups. Handled an extensive amount of end user support. Possessed strong experience and proven skills in Windows, cluster servers, SCO UNIX, helpdesk ticket system, FoxPro, and DOS. Maintained and troubleshot dialer and system issues for 21 national call centers. Assisted in emergency situations, installments, and troubleshooting and system setups. Handled an extensive amount of end user support.