Stuart Elliott
Chief Operating Officer at Vadacom Ltd- Claim this Profile
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Topline Score
Bio
Sunil Chandra
Great all round skills and very customer focussed.
Igor Portugal
When Vadacom deploys a new VadaXchange phone system, Stuart manages the deployment project. Stuart also looks after the customer service for our 200+ customers. Since joining Vadacom three years ago, Stuart helped reduce customer issues from over 120 at any one time to under 20 most of the time. We also used to have an influx of new issues after each installation - we don't any more. This increased our customer satisfaction and helped the rest of the team focus on developing our product further, instead of fighting fires. Stuart is a great asset in Vadacom's team and a true professional. He comes highly recommended to every one of our customers every time we sell a new phone system - I stake my reputation on it.
Sunil Chandra
Great all round skills and very customer focussed.
Igor Portugal
When Vadacom deploys a new VadaXchange phone system, Stuart manages the deployment project. Stuart also looks after the customer service for our 200+ customers. Since joining Vadacom three years ago, Stuart helped reduce customer issues from over 120 at any one time to under 20 most of the time. We also used to have an influx of new issues after each installation - we don't any more. This increased our customer satisfaction and helped the rest of the team focus on developing our product further, instead of fighting fires. Stuart is a great asset in Vadacom's team and a true professional. He comes highly recommended to every one of our customers every time we sell a new phone system - I stake my reputation on it.
Sunil Chandra
Great all round skills and very customer focussed.
Igor Portugal
When Vadacom deploys a new VadaXchange phone system, Stuart manages the deployment project. Stuart also looks after the customer service for our 200+ customers. Since joining Vadacom three years ago, Stuart helped reduce customer issues from over 120 at any one time to under 20 most of the time. We also used to have an influx of new issues after each installation - we don't any more. This increased our customer satisfaction and helped the rest of the team focus on developing our product further, instead of fighting fires. Stuart is a great asset in Vadacom's team and a true professional. He comes highly recommended to every one of our customers every time we sell a new phone system - I stake my reputation on it.
Sunil Chandra
Great all round skills and very customer focussed.
Igor Portugal
When Vadacom deploys a new VadaXchange phone system, Stuart manages the deployment project. Stuart also looks after the customer service for our 200+ customers. Since joining Vadacom three years ago, Stuart helped reduce customer issues from over 120 at any one time to under 20 most of the time. We also used to have an influx of new issues after each installation - we don't any more. This increased our customer satisfaction and helped the rest of the team focus on developing our product further, instead of fighting fires. Stuart is a great asset in Vadacom's team and a true professional. He comes highly recommended to every one of our customers every time we sell a new phone system - I stake my reputation on it.
Experience
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Vadacom Ltd
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New Zealand
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Telecommunications
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1 - 100 Employee
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Chief Operating Officer
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May 2016 - Present
As Vadacom's COO my role is very varied with every day bringing new challengesManage internal Development & Engineering Team* Team of 7 developers / engineers* Set team priorities balancing short / medium term needs with long term strategic plans.* Scrum Methodology* Key roll in design & scoping for our flagship product "Buddy" & internal tools used by staff and our reseller partners.Manage Inbound Service Desk * Training and mentoringManage Deployment Team* Training and mentoring for direct sales, reseller sales & end user training.* Direct project management of larger or strategic deployments.Post Deployment Customer Care* Training* Issue resolution Training* Internal staff* Customers* ResellersPre-sale qualifications & designPost-sale project planning & deployment designDocumentation for internal and external processes Show less
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Service Delivery & Operations Manager
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Jun 2007 - May 2016
Manage Inbound Service Desk * Inhouse training and mentoringManage Deployment Team * Direct Sales * Reseller sales * End User TrainingPost Sales Project planning & deployment designPost Deployment Customer Care * Training * Issue Resolution Training * Internal Staff * Customers * ResellersPre Sales qualificationsStock Management & DispatchDocumentation for Internal and External use for product & process
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Service/Deployment/Install manager
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2004 - 2008
deVox Limted & Brash Technologies no longer exisits but they did Voicemail, call accounting later PBX installations. Brash Technologies merged with Vadacom Limited in early 2008 deVox Limted & Brash Technologies no longer exisits but they did Voicemail, call accounting later PBX installations. Brash Technologies merged with Vadacom Limited in early 2008
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Support and Installations Manager
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2001 - 2004
Started as a Junior support Analyst, within 2years was running all 1st line support for Australia, New Zealand, Great Britain and the America’s. When I left is 2004 I had been Support and Installations Manager for around 12months. Started as a Junior support Analyst, within 2years was running all 1st line support for Australia, New Zealand, Great Britain and the America’s. When I left is 2004 I had been Support and Installations Manager for around 12months.
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TTEC
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Support
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2000 - 2001
Started as billing agent, progressed into a tier 2 tech support role. Started as billing agent, progressed into a tier 2 tech support role.
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Education
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1959 - 2025
No formal Education.
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