Pre-sales Solution Architect

• Aug 2023 - Present

Providing technical expertise and Technology Solutions, scoping and design for clients and prospects during the sales process, focusing on Cloud Architecture, Hybrid Cloud, Security and Modern Workspace solutions. Providing technical expertise and Technology Solutions, scoping and design for clients and prospects during the sales process, focusing on Cloud Architecture, Hybrid Cloud, Security and Modern Workspace solutions.

Modern Workplace Solution Architect

• Mar 2021 - Aug 2023

Collaboration Pre Sales Specialist

• Feb 2018 - Mar 2021

Responsible for the strategic planning for the portfolio of products and services relating to Microsoft 365 modern work place. Including subscription licensing with in Cloud Solution Provider (CSP) or more traditional licensing like Enterprise Agreement (EA) and Microsoft Products & Services Agreement (MPSA). Working with suppliers to build an enhanced Microsoft 365 experience using third party services covering Cloud back, Email Security, Archiving and End User Development Supporting Sales and Marketing Closely to have the right proposition while making sure that proposition is being delivered to the marketContinually providing training to internal staff on the changes of Microsoft 365, while working with suppliers to provide internal teams with the information they need about the third party solutions.Managing commercial negations with suppliers and customers to make sure the business is profitableDirect Communions with customer and managing customers relations with the business when need to provide the business with a profitable solution but also making sure the customer has the right service for their needs.Product Management of Microsoft 365 Services and Features with other third party applications (like SkyKick and Mimecast) to create a complete solutions that organisations can take advantage of, Show less

Project Office Team Leader

• Jan 2017 - Feb 2018

I am responsible for managing 5 to 18 PCs, analysing quality report and maintaining high quality standards, while assigning and managing duties to project coordinators and project support.Examining and managing monthly financial forecast as per requirement of senior levels and prepare comprehensive management reports of KPI measures. The key areas i was responsible for was providing update on Hold Orders with update and finical reports. With with other teams leaders to make sure the figures set out by the business was hit and if not provide details reports on why not. Making sure we had strategically plans for developing and improving internal processes with automation to obtain quicker outputs within delivery. Having close relation internally with other department but more so externally to make sure Supplier SLA's where kept in check. Show less

SOHO Operations Team Leader

• Feb 2013 - Jan 2017

•The post holder will be responsible for the line management of specific group of staff in the SOHO Team and assisting agents to perform to the highest standards of quality•identifying leads and where appropriate closing new business opportunities•Provision of regular feedback to the team of quality levels attained and any improvements required•Development and delivery of a training schedule for individuals in the team•Daily production of key performance indicators for team and providing prompt, relevant feedback. •Effectively manage under performance in the team with action plans and/or disciplinary action taken as and when necessary•To ensure that processes are documented and maintained in line with ISO 9001 guidelines•Ensure that agreed service levels are met by team wherever possible and the team always perform to the highest possible levels in terms of queries answered.•To ensure resources are in place to deal appropriately with technical escalations • Liaise with external suppliers to ensure swift resolution of any service issues that may/are affecting customers.•To manage all customer communications to ensure all change/service improvements are clearly and effectively communicated •Ensure that ADSL faults are managed appropriately and resolved in the quickest possible time frames•Management of resource to ensure that hours of operation of the team are covered with the appropriate numbers of agents to meet the business needs.•To support the product development life cycle by investigating support feasibility, designing support and service delivery processes, identifying training needs and coordinating the training of staff relating to the new products to ensure a seamless release of all new products•To ensure the efficient and timely delivery of all new services ordered.•To ensure payment queries are handled effectively and that proactive contact is made to recover money owed from late paying customers. Show less

Soho Support Team Leader

• Aug 2012 - Feb 2013

Dealing with Escalations from the support team, constant communication and update to customer from supplier and internal teams.

Team Infrastructure Specialist

• Nov 2005 - Aug 2012

I was escalations to support team which i dealt with suppliers and internal support teams to make sure the support team are able to answer the customers questions, I had KPIs that i had to meet and keep as well as doing this.