Chief Technology Officer

• Mar 2022 - Present

Principal Consultant

• Dec 2020 - Mar 2022

Principal Consultant, CTO and CPOaaS / Digital & E-Comm Advisor Trusted by mid-market private equity community, Intechnica help companies increase value and reduce risk through excellent use of technology. UK based, working with clients globally, Intechnica’s Consulting, Data Science and Software Development services help businesses deliver real growth. Intechnica consult, assess and deliver against our proprietary Digital Blueprint. Created from over 10 years’ working with growth businesses large and small including ASOS, AO & GSK, our Blueprint assess business against real world best practice and is directly applied to gauge investment risk and drive enterprise value Intechnica has developed Netacea – The world’s most advanced account takeover, bot management and virtual waiting room solution - using AI and machine learning. www.netacea.com Show less

Product Director

• Apr 2019 - Dec 2020

Reporting to the CEO, responsible for the foundation of the Product function within the group, driving the product and technology strategy across the B2B and B2C businesses and wider product portfolio, ensuring customer and data centricity. - Leadership of the Product function within the group comprising of the Product Management, UX Design, Data Insight and Web Analytics and SEO areas - Successfully defined, implemented and optimised the product development lifecycle, ensuring effective alignment with the Group IT Agile development frameworks - Embedded a data-first culture to product development and UX design, ensuring value and OKRs are the driving factors in product roadmap development and strategy - Quickly understood the restrictive role technology was playing across the business and defined the platform transformation strategy that would enable the business to shift to smaller, more manageable technology estates and increase speed of change and delivery of value to customers - Established an optimisation framework, inclusive of MVT and A/B testing, across the portfolio that allows the product to reach maturity and ensure a post-MVP strategy is in place that enables customer and business value to be maximised - Embedded an insight led research and design culture to deliver optimised customer and business outcomes, demonstrating best practices in product development from research and design sprints to responsive design frameworks and prototyping - Responsible for delivering cost effective traffic acquisition to B2C brands, realising year-on-year growth through direct and in-direct traffic (pre-Covid19). Show less

Director of Digital Transformation

• Apr 2017 - Apr 2019

Working with the board to define strategy and shape future capability that meet the needs of the business and its partners through the delivery of Technological and Operational excellence- Successfully launched, from greenfield, the Wizian platform that formed the basis of the Malvern Travel Technology business and allowed the B2B proposition to be taken to the market- Business Development pitch and sales activity, in support of the B2B proposition launch, with key international partners to articulate the capabilities of the platform and understand their needs and how it aligns with the Product Development roadmap / priorities- Leadership of the Product Development functions across the Malvern Group including Wizian.com, Laterooms.com and SuperBreak.com direct sites. Embedding a robust product development lifecycle across the organisation that is founded in a framework that focuses on delivering value to consumers, clients and the business- Ownership for the product management strategy for the new Malvern Platform that will enable the digital transformation and development of the organisation and the on boarding of B2B clients- Overall responsibility for the User Experience functions across the group, ensuring the correct balance of feature development and optimisation is maintained and the consumer is always at the forefront of any change. Using customer research and insight to embed a test and learn culture across the business- Define and direct the Digital Content strategy for the Malvern Platform brands, ensuring relevant and up to date content is available to our customers and clients, that showcase product and technology in the best possible way. Ensuring cutting edge technology is in place to maximise value and capability for our internal and external consumers Show less

Head of Consumer Product

• May 2016 - Apr 2017

Initially responsible for the definition, communication and execution of the Laterooms.com consumer product roadmap. Latterly working with the Board to define the strategy to deliver the wider Malvern business vision.-Definition of the strategy and Product roadmap to achieve the Malvern vision, incorporating the former Experiences deliverables, the launch of a new 3rd Brand and transfer of the SuperBreak brand onto a new group wide SaaS B2B2C platform- Identification of the key work streams to allow the delivery of a Malvern platform- Identification of partner organisations to support the delivery of key business objectives - Development of a solution that enables the business to deliver B2B solutions for Malvern partners and the wider Cox & Kings group- Working closely with the Delivery, IT and wider business communities to ensure alignment of strategy with key business objectives. Show less

Delivery Lead

• Aug 2015 - May 2016

Responsible for the management and delivery of development activity on the TravelSupermarket website, including the supporting infrastructure, across Adobe Experience Manger (AEM), Front-End and Angular JS apps within an Agile framework. Management of the Customer Squad both onshore and offshore (3rd Party). Working closely with the business to define product priorities and pipelines to ensure value is achieved as early in the development lifecycle as possible and the principles of Build, Test and Learn are adopted to drive product development and optimisation. Show less

Product Owner

• Sep 2014 - Aug 2015

Owning development, defining the product road map and lifecycle management for the Customer Management product within the Laterooms.com My Account and SaaS Corporate solutions, ensuring they are optimised to deliver value to both the end consumer and the business. - PO and Delivery Manager within an Agile scrum development environment, developing new capabilities that drive value and encourage customer loyalty and retention - Ownership of the delivery and ongoing development of the Corporate Client solution - Line management responsibility for the development team Show less

Senior Group Product Manager

• Mar 2014 - Sep 2014

Senior Product Manager for the implementation of a ‘White-label’ SaaS omni-channel Hybris platform for 3rd party Clients. - Accountable to the Board, owned the delivery of the SaaS B2B White-label solution and the ongoing pipeline for new capabilities- Defined product strategy and priorities around the development of the ‘White-label’ solution to meet the needs of P4U and the partner organisations- Delivery of incremental functionality to support internal and external MVP and/or MMP, allowing for the early realisation of benefits- Worked with the development teams and Systems Integrator to identify innovative solutions to meet complex business requirements and problems- Lead discovery workshops to understand client architecture and business processes- Defined business requirements around existing capability- Designed and agreed solutions with Clients at both technical and process levels to integrate with the existing platform capabilities- Business Development & 3rd Party Retailer Client Management - Full life-cycle project and account management for the implementations. Show less

Product Manager (ECTS Product Owner / Product Manager)

• Sep 2012 - Mar 2014

E-commerce and Telesales (ECTS) Project and Product lead on the implementation of the new Hybris platform as part of a major omni-channel transformation programme within the Organisation.Key Responsibilities:- Product Owner for the ECTS workstream within the programme- Prioritised the delivery pipeline for capabilities to meet the MVP as well as the ongoing optimisation of the Hybris solution across the business- Lead the elicitation, capture and prioritisation of requirements for the ECTS business areas- Process redesign for Operational teams on the new platform - Full Lifecycle Project Management / Governance for the ECTS work stream- Business Analyst in Agile development- Development of the new UX for the site, Search Marketing (SEO), Affiliate and Paid Search elements- Business Test Lead - Development of the business testing strategy, entry and exit criteria definition, scenario development, script writing and overall test management- End user training strategy development for over 200 colleagues- Development of the cutover approach for the key business elements of the new platform launch. Show less

Senior Business Analyst

• May 2011 - Sep 2012

BA in the Markets & International Banking division working on a global change programme on behalf of the Markets Operations functions across the Rates Operations, Structured & exotic operations, Foreign Exchange & Money Market Operations, Banking Operations, Equity Operations, Client Operations, Risk and Control and APS Support areas. Acting as the conduit between the business and the Technology teams, responsible for the identification and prioritisation of business area requirements for development within an Agile framework. - Identified business requirements for Operations areas, ahead of system on-boarding to a centralised data cache, as part of a regulatory change portfolio with an ongoing annual budget of £30m. - Cross product requirement definition for an exception management solution - New system business requirement elicitation across multiple work streams, systems and product areas - Project Management within organisational framework for system deployment and onward development, managing multi-discipline project teams - Management of Project Plans and budgets as well as the reporting and management of Risks, Assumptions, Issues and Dependencies for the project within the portfolio - Understanding of the investment banking platforms and products - Line Management responsibility for the Manchester based team as part of a Global Operating Model. Show less

Business Analyst

• Oct 2009 - May 2011

Business analyst responsible for the identification and delivery of major business change initiatives, working individually and as part of a wider team, within ongoing public sector efficiency and value for money programmes. - Identified major savings in line with local and central government objectives. £2.4M savings identified through reviews that resulted in extensive re-engineering of service delivery models, staffing structures and processes - Identification of best practice across services and nationally to realise savings targets and improve customer interaction and overall efficiencies - Development of business opportunities to increase income for commercially orientated services within the Council - Identify opportunities to improve process and performance through the effective use of systems and technology - Utilised business analysis tools and techniques to gather and analyse information on structures, processes, systems and overall performance to help identify opportunities to rationalise and redesign the way in which services are offered - Utilised LEAN techniques to remove waste from operational processes to reduce cost, improve performance and provide enhanced customer service. Show less

Operations Manager / Project Manager

• Jul 2008 - Sep 2009

(Secondment) Area Manager responsible for the Motor and Asset Customer Care functions within the Bank of Scotland (BOS) Corporate division. Overseeing the setup of a number of new teams within the division, delivering centralised teams responsible for the Banks adherence to regulatory and industry requirements and standards. - Working to very tight timescales, planned, resourced and delivered new teams across 2 sites ensuring adherence to new industry regulatory requirements- Identified appropriate resource for the teams from within the current business structure resulting in FTE savings over £100K- Identified and centralised processes from multiple sites to establish best practice and remove duplication, releasing resource for other business priorities - Developed new workload management processes and techniques to deliver efficiency savings across the areas through the development and implementation of new systems- Motivated and developed colleagues across the 2 sites, enhancing team and business performance against internal and external service level agreements, whilst building morale through effective team working practices- Produced and analysed Management Information to identify trends and working practice improvements for the team and other areas across the wider division- Developed an in depth knowledge of the Personal, Motor and Asset finance industries helping the division understand the impacts of legislation changes on aspects of the business. Show less

Change Manager

• May 2003 - Aug 2008

A Project Manager and Business Analyst with proven experience in the successful delivery of regulatory, business restructure and process improvement projects as well as internal change activity across multiple business areas and locations. Using Prince 2 methodology, delivered projects to tight timelines with clear and often stretching targets. An in depth understanding of all aspects of Project Management and Business Analysis from the development of Project Briefs to the successful completion of benefit realisation reviews.– Extensive range of project experience from £500M, multi-workstream programmes to business remodelling, business requirement definition and small scale continuous improvement activity– Acted as Lead Project Manager on multi-site projects including the transfer of work and processes, mandatory regulatory projects and site closures– Developed an In-depth understanding of various Project Management methodologies– Strong stakeholder management skills dealing with individuals at all levels internally and externally– Analysis of business processes and operating models in line with IT implementations, acting as a business liaison officer on large scale IT programmes. Developing and analysing business requirements, coordinating and undertaking business UAT activity– Ability to document, control and mitigate project assumptions, risks, issues and dependencies– Able to work to strict deadlines and project briefs, delivering on time and to the highest standards– Excellent communication skills with the ability to tailor the message to the audience– Extensive Continuous Improvement and Process Re-design experience– In depth knowledge of MS Office programs, including MS Project and Visio. Show less