Experience

Studee

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Junior QA Engineer

  • Apr 2023 - Present



Advanced

• United Kingdom
• Software Development
• 700 & Above Employee

• Support Consultant

  • Aug 2019 - Mar 2023

  Main duties: Handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured. Ensuring an exceptional level of customer service and satisfaction. Performing and undertaking all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues. Additionally I am also a Problem Champion - Liaising with the Development, Product and Support Teams to ensure any system-wide issues are communicated, prioritised and tested to ensure all teams have a full understanding of any Bugs and Defects. Show less



Paperchase

• United Kingdom
• Retail
• 400 - 500 Employee

• Supervisor

  • Jul 2015 - Jul 2019

• Assistant Manager - Maternity Cover

  • May 2018 - Jan 2019

  Main Duties: Day to day running of the shop floor, analysing commercial reports andsending weekly reports to Area Management with explanations for being above or belowtarget. Creating weekly rotas in advance, delegating tasks to the team, settingexpectations with all staff. Running and overseeing store meetings, including disciplinaryand investigative meetings. Being aware of store performance and driving Companyinitiatives in a way that was conductive to our specific store and easily understandable forthe team to take on board.Skills Gained: Reading and understanding commercial reports, managing absences andtackling disagreements constructively and professionally. Identifying and addressing skillshortages and personal development areas. Dealing with a number of communicationsfrom external and internal sources (HR, Area Managers, Business Directors and Selfridges’Management) Show less



Waterstones

• United Kingdom
• Retail
• 700 & Above Employee

• Bookseller

  • Sep 2014 - Jul 2015

  Main Duties: Ensuring the cleanliness of the store, knowing the layout of 5 floors of product. Being aware of a customers individual needs and requirements, understanding the approach to pricing and discounting products. Creating displays with the customer in mind, ensuring best selling titles are appropriately displayed. Covering shifts for any stores within the Birmingham Cluster. Skills Gained: Managing an entire floor alone for an entire shift, making sure all best sellers are on correct floors, prioritising which floor/ levels need more staff during peak trade. Dealing with events and crowd control during book signings. Show less



Disney Store

• United States
• Retail
• 700 & Above Employee

• Cast Member

  • Aug 2012 - Jan 2015

  Main Duties: Helping with any queries; serving guests with their purchases; keeping the store clean and tidy; moving deliveries onto the shop floor; visually merchandising and restocking items. Skills Gained: Dealing with a face paced, friendly work environment, engaging and assisting with all guest issues, entertaining guests with stores, product knowledge and ensuring guest satisfaction. Visual merchandising within the store, training new starters and communicating with management on an hourly basis during peak trade. Show less