Lead CRM Consultant

• Nov 2020 - Present

Senior CRM Consultant

• Apr 2018 - Nov 2020

CRM Consultant

• Feb 2017 - Apr 2018

CRM Consultant

• Jan 2014 - Feb 2017

To provide consultancy services to a wide range of customers. Duties and ResponsibilitiesConduct Consultancy role:- Analyse business requirements- Make recommendations to customers based on solutions in product stack and the needs of the customer’s business- Write documentation to high standard- Install and implement software- Configure solutions to meet customer’s business needs- Conduct user training- Project manage small to medium sized projects- Scoping, data migration, training, support- Manage customers- Provide technical assistance to rest of the business- Support provision to the Support team on ad-hoc basis- Produce SSRS and SSIS packages for client sites Show less

CRM Support Consultant

• Feb 2010 - Jan 2014

My current role at TSG is CRM Support Consultant, my role includes supporting our wide client base, upgrading current installs, training users in modules, creating/applying bespoke development, testing new installs in virtual environments and trialling new modules for the Sage CRM product.

IT Support

• Dec 2009 - Jan 2010

At DHL I looked after the internal computer systems. My responsibilities were to ensure the loading bay terminals were functioning correctly and to make sure that all systems were live to so shipping was successful. Typical IT support was also part of my job role which mainly involved troubleshooting, repairing and implementing desktops to users. At DHL I looked after the internal computer systems. My responsibilities were to ensure the loading bay terminals were functioning correctly and to make sure that all systems were live to so shipping was successful. Typical IT support was also part of my job role which mainly involved troubleshooting, repairing and implementing desktops to users.

IT Manager

• Oct 2007 - Nov 2009

I undertook the role of IT Manager. My roles included developing and maintaining new IT systems (Sage 200 CRM), monitoring team performance, training of staff, technical support (hardware/software), networking, telecommunications, server management (backups, usage and maintenance), developing management reports, print management, dealing with suppliers and health and safety policies. I undertook the role of IT Manager. My roles included developing and maintaining new IT systems (Sage 200 CRM), monitoring team performance, training of staff, technical support (hardware/software), networking, telecommunications, server management (backups, usage and maintenance), developing management reports, print management, dealing with suppliers and health and safety policies.