Sttarley Flores
Customer Success Manager at Definitive Healthcare- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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Bio
Ryan Lucas
I worked with Sttarley for a number of years across a number of customers during his stint at WorldAPP. I was consistently impressed by his professionalism, enthusiasm, and dedication to our customers success. During that time, Sttarley was the point person for one of our largest accounts and it always gave me comfort knowing he was there. He will be a valuable member of any team that he joins and I would gladly recommend him to anyone looking for a driven person who is willing to learn.
Leo Dreyfus
Sttarley is an energetic and enthusiastic part of the team. He has continuously impressed me with his dedication to the customer experience during the project delivery process, often motivating others to put in the extra effort to make sure customer expectations are exceeded. It has been a pleasure working side by side with him and I recommend Sttarley to be part of any team where things need to get done.
Ryan Lucas
I worked with Sttarley for a number of years across a number of customers during his stint at WorldAPP. I was consistently impressed by his professionalism, enthusiasm, and dedication to our customers success. During that time, Sttarley was the point person for one of our largest accounts and it always gave me comfort knowing he was there. He will be a valuable member of any team that he joins and I would gladly recommend him to anyone looking for a driven person who is willing to learn.
Leo Dreyfus
Sttarley is an energetic and enthusiastic part of the team. He has continuously impressed me with his dedication to the customer experience during the project delivery process, often motivating others to put in the extra effort to make sure customer expectations are exceeded. It has been a pleasure working side by side with him and I recommend Sttarley to be part of any team where things need to get done.
Ryan Lucas
I worked with Sttarley for a number of years across a number of customers during his stint at WorldAPP. I was consistently impressed by his professionalism, enthusiasm, and dedication to our customers success. During that time, Sttarley was the point person for one of our largest accounts and it always gave me comfort knowing he was there. He will be a valuable member of any team that he joins and I would gladly recommend him to anyone looking for a driven person who is willing to learn.
Leo Dreyfus
Sttarley is an energetic and enthusiastic part of the team. He has continuously impressed me with his dedication to the customer experience during the project delivery process, often motivating others to put in the extra effort to make sure customer expectations are exceeded. It has been a pleasure working side by side with him and I recommend Sttarley to be part of any team where things need to get done.
Ryan Lucas
I worked with Sttarley for a number of years across a number of customers during his stint at WorldAPP. I was consistently impressed by his professionalism, enthusiasm, and dedication to our customers success. During that time, Sttarley was the point person for one of our largest accounts and it always gave me comfort knowing he was there. He will be a valuable member of any team that he joins and I would gladly recommend him to anyone looking for a driven person who is willing to learn.
Leo Dreyfus
Sttarley is an energetic and enthusiastic part of the team. He has continuously impressed me with his dedication to the customer experience during the project delivery process, often motivating others to put in the extra effort to make sure customer expectations are exceeded. It has been a pleasure working side by side with him and I recommend Sttarley to be part of any team where things need to get done.
Experience
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Definitive Healthcare
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United States
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Information Services
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700 & Above Employee
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Customer Success Manager
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Aug 2019 - Present
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WorldAPP
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United States
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Software Development
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1 - 100 Employee
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Associate Project Manager
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Jun 2018 - Aug 2019
• Assisting project managers in all aspects (consulting, defining scope, building project plans)• Lead the implementation of medium and large-scale projects• Manage day to day customer interactions, working with customer contacts to understand their requirements, identify gaps, and resolve issues• Solution architect form build, design and workflow solutions• Played the role of the bridge between client and technology• Provided dedicated technical support to clients also a point of escalation Show less
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Project Analyst
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Dec 2016 - Jun 2018
• Assisted in the execution, management, deployment, and client management for multiple projects both during and after implementation, including WorldAPP’s flagship client and top-grossing deal• Responsible for training the Support team while providing white glove support• Effective communicator with other groups to respond to Severity one issues• Coordinated incident and problem management • Composed training and user documentation
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Junior Support Analyst
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Aug 2016 - Nov 2016
• Resolved customer hardware and software issues• Implemented basic CSS changes• Performed root cause analysis to develop checklist for problems and recommended fixes• Supported a wide variety of technologies such as laptops, desktops, phones, and videoconferencing equipment
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Best Buy
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Retail
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700 & Above Employee
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Sales Consultant
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Mar 2015 - Nov 2017
• Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card transactions, providing personalized service and exceptional expertise for customers • Developed, maintained and communicated strong, up-to-date knowledge of wireless products • Manage external support • Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card transactions, providing personalized service and exceptional expertise for customers • Developed, maintained and communicated strong, up-to-date knowledge of wireless products • Manage external support
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Education
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2012 - 2016
Milford High School
High School Diploma
Community
