Strateshia Dunn
Medical Office Assistant at Recruit Staff Hire, LLC- Claim this Profile
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English -
Topline Score
Bio
Credentials
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CPI
New Orleans East Hospital (NOEH)Oct, 2023- Nov, 2024 -
CPR/BLS
American Heart Association | American Stroke AssociationSep, 2023- Nov, 2024
Experience
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Recruit Staff Hire, LLC
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Medical Office Assistant
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Oct 2023 - Present
Schedule and coordinate appointments Assist patients with initial paperwork Accurately update and maintain patients' health records Verify insurance coverage and assist the billing department with processing claims Communicate test results to patients when directed by physicians or nursing professionals Assist patients with re-scheduling appointments and other scheduling issues Inform patients of credit card declines and other billing issues Schedule and coordinate appointments Assist patients with initial paperwork Accurately update and maintain patients' health records Verify insurance coverage and assist the billing department with processing claims Communicate test results to patients when directed by physicians or nursing professionals Assist patients with re-scheduling appointments and other scheduling issues Inform patients of credit card declines and other billing issues
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Ochsner Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Staffing Coordinator
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Jan 2023 - Aug 2023
Developed, executed and continuously managed innovative sourcing strategies to create and maintain a steady pipeline of passive candidates for hard to fill positions Utilized Social Networking / Social Media Recruiting, database mining and advanced Internet search techniques to discover a hidden candidate pool Developed and implemented recruiting strategies and sourcing techniques to target and hire candidates, drive traffic to company careers page, advertise openings, evangelize… Show more Developed, executed and continuously managed innovative sourcing strategies to create and maintain a steady pipeline of passive candidates for hard to fill positions Utilized Social Networking / Social Media Recruiting, database mining and advanced Internet search techniques to discover a hidden candidate pool Developed and implemented recruiting strategies and sourcing techniques to target and hire candidates, drive traffic to company careers page, advertise openings, evangelize company culture and broadcast corporate message. Identified potential candidates through the use of Boolean searches, user groups, social networking, candidate referrals, networking, web sourcing and utilizing our ATS. Collaborated with recruiting professionals and managers to schedule phone interviews, in-person meetings, and implement new employee orientations.
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Patient Access Representative
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Feb 2020 - Jan 2023
Answering incoming calls from internal departments relating to registrations, admissions, status and physician changes, calls via outside lines for registration of clinical services and surgical accounts. Running daily activity reports to capture and process all patient registrations, admissions, and surgeries. Obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices, and in-house departments… Show more Answering incoming calls from internal departments relating to registrations, admissions, status and physician changes, calls via outside lines for registration of clinical services and surgical accounts. Running daily activity reports to capture and process all patient registrations, admissions, and surgeries. Obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices, and in-house departments to complete outpatient registration and inpatient admissions. Explaining a variety of admission forms and policies, acquiring signatures for consent, Medicare rights, and other important documents. Involving in the promotion of patient access to electronic medical records, also explanation and assistance in patient participation in the healthcare information exchange portal, the sharing of medical information by hospitals and physicians. Following state and federal guidelines, ensuring confidentiality of hospital records and patient information. Making sure physician's orders contain valid documentation for outpatient services, following up with the physician's office to get valid order so the patient can receive services without delay. Verifying all insurances, making sure services are covered and in-network, running medical necessity for all Medicare patients using ICD-10 coding and CPT procedural coding, determining the expected cost for clinical/outpatient services being rendered, discussing financial responsibilities and obtaining payment.
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Ochsner Baptist Medical Center
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Medical Assistant
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May 2018 - Feb 2020
Educate patients by providing medication and diet information and instructions; answering questions Schedule surgeries by making arrangements with the surgical center, verifying times with patients and preparing charts, pre-admission and consent forms Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations Keep supplies ready by inventorying stock, placing orders, verifying… Show more Educate patients by providing medication and diet information and instructions; answering questions Schedule surgeries by making arrangements with the surgical center, verifying times with patients and preparing charts, pre-admission and consent forms Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations Keep supplies ready by inventorying stock, placing orders, verifying receipt Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs Update job knowledge by participating in educational opportunities and reading professional publications Enhance practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments Complete records by recording patient examination, treatment and test results Generate revenue by recording billing information of services rendered, completing insurance forms and responding to insurance and other third-party inquiries Maintain patient confidence and protect operations by keeping patient care information confidential Show less Educate patients by providing medication and diet information and instructions; answering questions Schedule surgeries by making arrangements with the surgical center, verifying times with patients and preparing charts, pre-admission and consent forms Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations Keep supplies ready by inventorying stock, placing orders, verifying… Show more Educate patients by providing medication and diet information and instructions; answering questions Schedule surgeries by making arrangements with the surgical center, verifying times with patients and preparing charts, pre-admission and consent forms Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations Keep supplies ready by inventorying stock, placing orders, verifying receipt Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs Update job knowledge by participating in educational opportunities and reading professional publications Enhance practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments Complete records by recording patient examination, treatment and test results Generate revenue by recording billing information of services rendered, completing insurance forms and responding to insurance and other third-party inquiries Maintain patient confidence and protect operations by keeping patient care information confidential Show less
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University Health
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Unit Coordinator
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Nov 2016 - May 2018
Maintain the appointment calendar, schedules, and medical charts. Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations. Plan patient procedures and activities. Order medical equipment, supplies, and infrastructure for the hospital. Assist patients with important hospital forms and inform them about the procedures of the hospital. Resolve all patient complaints and collect reviews to help improve functionality.
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Medical Assistant
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Nov 2015 - Nov 2016
Document patient’s height, weight, temperature, pulse, respiration and blood pressure Report changes in patient’s physical status to the mid level practitioner Review and record medical history including current medications Perform phlebotomy and basic laboratory tests; prepare specimens for transport to laboratory Administer injections Assist in minor procedures Review physician orders, lab requests or follow-up needs with patients Maintain… Show more Document patient’s height, weight, temperature, pulse, respiration and blood pressure Report changes in patient’s physical status to the mid level practitioner Review and record medical history including current medications Perform phlebotomy and basic laboratory tests; prepare specimens for transport to laboratory Administer injections Assist in minor procedures Review physician orders, lab requests or follow-up needs with patients Maintain supplies and cleanliness of examination rooms Ensure maintenance of patient confidentiality Demonstrate exceptional customer service skills in the performance of work assignments and duties
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ARCO
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Monroe, Louisiana
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Direct Service Provider
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Oct 2015 - Feb 2017
Assist the elderly, convalescents, or persons with disabilities with daily living activities at the person's home or in a care facility. Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals. Assist the elderly, convalescents, or persons with disabilities with daily living activities at the person's home or in a care facility. Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals.
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Education
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2013 - 2015
Career Technical College of Monroe
AAS, Health Science
Community
