Chairperson

• Feb 2023 - Present

Privileged to have been selected as Chair of the fantastic and knowledgeable Board at INCA

Board Member and Policy & Regulatory SIG Chair

• Jan 2022 - Present

Regulatory & Trade Director

• Jul 2021 - Present

Keeping track of legislative and regulatory changes that impact on Community Fibre and work with our Trade Bodies to inform and work with our politicians and regulators to maintain a dynamic UK telecommunications industry.

Business Development Director

• Apr 2014 - Jun 2021

Responsible for the ongoing development of Community Fibre Ltd. A new innovative company supplying fast broadband connections to London's residents. Particularly interested in speaking to landowners who want their properties upgraded to full fibre-optic connectivity for free.

Head of Transformation & Project Management

• Oct 2009 - Mar 2014

Developed a team of Business Analysts, Programme and Project managers that delivered transformational change projects sponsored by Westminster's Strategic Executive Board and saving over £100m over three years.

Head of Research & Development

• Nov 2006 - Oct 2009

Leading the development of new applications to be used over the wireless network that is being rolled out across Westminster City over the next few years.

Company Secretary

• Jan 2008 - Oct 2009

Westco Trading Limited is the trading arm of Westminster City Council, and has been established to sell operating best practise to other local bodies, and commercialise the capabilities within the Council. Westco Trading Limited is the trading arm of Westminster City Council, and has been established to sell operating best practise to other local bodies, and commercialise the capabilities within the Council.

Business Consultant

• Oct 2004 - Nov 2006

Using Six Sigma business process modelling techniques to understand the existing workings of the outsourcing agreement between Cable and Wireless and Aviva Group, and managing a programme of work to identify and run process improvement projects. Maximising the efficiency and responsiveness of services delivered by Cable & Wireless to the Aviva / Norwich Union Group. Using Six Sigma business process modelling techniques to understand the existing workings of the outsourcing agreement between Cable and Wireless and Aviva Group, and managing a programme of work to identify and run process improvement projects. Maximising the efficiency and responsiveness of services delivered by Cable & Wireless to the Aviva / Norwich Union Group.

Owner

• Apr 2004 - Nov 2006

Telecommunications Consultant Telecommunications Consultant

Contact Centre Consultant

• Aug 2004 - Oct 2004

Provided professional service consultancy to Aspect’s customer base. Key project included the completion of a full root-cause audit of The Royal Bank of Scotland Insurance’s contact centre virtualisation configuration, and the implementation of the recommendations following the audit. This led to a significant reduction in misrouted calls for the customer. Provided professional service consultancy to Aspect’s customer base. Key project included the completion of a full root-cause audit of The Royal Bank of Scotland Insurance’s contact centre virtualisation configuration, and the implementation of the recommendations following the audit. This led to a significant reduction in misrouted calls for the customer.

General Manager

• Oct 2000 - Aug 2004

Rateflame is the telephone company that I set up within the Direct Line Group to manage all telecommunication services on behalf of the group, and significantly reduce its telecommunication expenditure (achieved savings in excess of £5m per annum). Rateflame is the telephone company that I set up within the Direct Line Group to manage all telecommunication services on behalf of the group, and significantly reduce its telecommunication expenditure (achieved savings in excess of £5m per annum).

Principal Call Centre Architect

• Sep 1995 - Oct 2000

Key Achievements •Designed and implemented one of the UK’s first and largest integrated voice and data networks •Documented Direct Line’s entire telecommunications network identifying new efficiencies •Procured and installed a telephone recording solution for Direct Line Life Insurance •Designed and created an enterprise wide management information system for the Group •Evaluated CTI marketplace and assisted business units in developing a CTI cost / benefit analysis •Audited and re-engineered call flow processes for Direct Line Financial Services Show less