Associate Director Project Management

• Jan 2021 - Present

Manager, JMCRS Project Management

• Nov 2018 - Present

Senior Manager, Project Administration and Process Improvement

• Aug 2017 - Nov 2018

Adjunct Faculty

• Jan 2002 - Present

Taught various computer related classes to degree-seeking traditional and non-traditional students Taught various computer related classes to degree-seeking traditional and non-traditional students

Manager, Breeding Services

• Jun 2014 - Jul 2016

Lead a team of professional project managers and animal care technicians in the support of cutting edge biomedical research.

Manager, Process and Systems Improvement

• Aug 2010 - Jun 2014

Developed a program and accompanying database to track, evaluate and analyze deviations in business and laboratory processes. The program includes a self-reporting and panel review process where frontline staff report and are brought together for root cause analysis. The program is in the process of being adapted and implemented across all of JMS business units.• Developed Deviation database and continuous improvement program across all of JAX Services and JAX Mice business units• Developed SharePoint collaboration sites for use across JAX Services for improved document sharing and process improvement• Lead a team to evaluate and re-engineer business and laboratory processes in the Reproductive Sciences area• Re-engineered the mouse importation process resulting in a 75% gain in working efficiency and an improved customer experience• Developed KPI program in Services for strategic accounts• Standardized project reporting in Breeding Services for improved business continuity and efficiency• Represent JAX Services all strategic account business meetings to assure working objectives are met to the client’s expectation• Worked as part of the team that developed and implemented JAX LIMS for Reproductive Sciences• Worked on the team to develop and implement the JAX Service project management module for JMS ERP• Created a SharePoint Users group to provide a forum for users to learn from each other and create a user network and knowledge base• Regularly meet with JAX strategic accounts to review performance and enhance customer service

Business Process Specialist

• Nov 2006 - Aug 2010

Manage team of 6 who provide various levels of support for critical Customer Service functionsDevelop new business processes and support ongoing process improvementsLead cross functional teams that promote interdepartmental cooperation and efficient work practices and improved communicationWork directly with customers and develop processes that support an excellent customer experienceProvide ongoing training to staff in processesRepresent the needs of Customer Service on cross-functional teamsDevelop reports and analyze data for performance metricsOversee the credit process and analyze data for process improvementDevelop test scenarios and test scripts, organize testing and development training plans and materialsServed as primary business process owner for Customer Service during the implementation of the ERP systemPrepared the data from the legacy order system for migration into a new ERP systemWrote training documents and organized a comprehensive training program to support representatives and prepare them for a new order management platformOversaw the change management process for the Customer Service DepartmentAnalyzed old business processes and re-wrote them to work with new technology and for improved efficiencies

Career Transition Specialist

• Jul 2004 - Nov 2006

Manage case load of 75-100 youth ages 16-24 Teach employability and independent living skills through one-on-one mentoring and/or small work shop settings Assist clients in job search process Provide on-going support services for 12 months after initial placement Maintain statistical goals and outcomes according to Department of Labor criteria Work with outside support agencies to seek best support systems for clients Maintain accurate case notes and records by updating records and notes in software database

Systems Development

• Jul 2004 - Nov 2006

Business Vocational Instructor

• Nov 2003 - Nov 2006

Taught business and computer skills in a constructivist setting Assisted in peer training by teaching computer skills classes Wrote the hands on assessment exercises for the Maine State Skills USA competition Worked as a member of a four-person team in writing the Desktop Publishing curriculum for Business Vocation Department Served as a member of a team who proposed, bought and implemented new technology into the Vocation Developed "Surfing for Seniors" program allowing students a means to teach their skills to the senior population in the community Served as judge for Maine State Skills USA competition Served on Technology Committee

Career Development Specialist

• Oct 2003 - Nov 2006

Business Instructor

• 2006 - 2006

Enterprise Manager

• Jan 2003 - Nov 2004

Supervised the Business WORKS vocation and acted as a resource and coach for staff Supervised the placement of students in Work-Based Learning activities both on Center and in local businesses Developed a network of local employers and business professionals to act in an advisory capacity according to Department of Labor specifications Participated in the hiring process to fill vacancies within the department Oversaw the statistical and measurement outcomes of the program and regularly reported such according to policy Assisted Business WORKS staff in exceeding the third party certification goal for 2004 by 300%

Director, Office Technology Department/ Faculty

• Mar 2000 - Oct 2003

Supervised the Office Technology Program and curriculum development according to accreditation standards and job market needs for students in both degree-seeking and non degree-seeking programs Served as student advisor and assisted in ensuring smooth flow through the program as well as job search and placement assistance upon graduation Developed an advisory board and network of local employers to advise the curriculum development and provide internship opportunities to students Developed an employee and faculty handbook as a member of a 2 person team Wrote simplified computer hardware curriculum for novice computer users Taught computer software applications according to needs of local job market Developed advanced level computer application courses Wrote and developed hands-on proficiency measurement projects for students with non-traditional learning styles Instructor of general business & ethics courses Performed general maintenance, upgrade and repair of all computer and computer related hardware and software

Automation Technician

• Nov 1999 - Sep 2000

Supervised computer operations and maintain 20 unit network Managed all automation areas including personnel management, payroll, geography, and field operations control Provide technical support and assistance to 150 office personnel in 3 shifts Provide on the job training and support for less experienced staff members Maintained network security by submitting proper background checks for staff and administrating access codes and levels for compute use Supervised and scheduled the necessary print jobs for various Census operations - nearly 3 million pages

Computer Software Trainer

• Nov 1998 - May 1999

Taught computer software: Win 95/98; Microsoft Office (complete package), Lotus Suite, DTP Applications, Mac, Windows NT (end-user); Performed classroom instruction and one on one skills training Consulted with clients and recommended training strategies and software conversion plans Wrote customized training programs Developed custom curriculum to meet client needs Installed hardware and software Taught computer software: Win 95/98; Microsoft Office (complete package), Lotus Suite, DTP Applications, Mac, Windows NT (end-user); Performed classroom instruction and one on one skills training Consulted with clients and recommended training strategies and software conversion plans Wrote customized training programs Developed custom curriculum to meet client needs Installed hardware and software