Co-founder & CEO

• Dec 2021 - Present

President

• Jul 2017 - Present

Responsible for providing strategic leadership for the company by working with the Board of Directors and the Executive Management team to establish long-range goals, strategies, plans and policies. Assists the Board in formulating policy and ensures implementation of Board policies. Prepares budget in conjunction with Finance Committee for recommendation to the Board, and direct financial operation. Maintains appropriate relationships with governmental agencies, professional groups and agencies Show less

Executive Vice President/COO

• Feb 2016 - Jul 2017

Responsible for all business operations, including managing all assets. Responsible for establishing and maintaining the business organization and structure to effectively conduct the functions of Texas811. Responsible for communicating to all employees the mission and goals as envisioned by the CEO and Board of Directors. Charged with the protection of multi-billion dollar assets located throughout the U.S. • Hand-picked by CEO and Board of Directors as company succession to Chief Executive Officer• Wrote and implemented a business plan that generated $2MM in revenue and ensured competitive advantage for foreseeable future• Customized solution to save major accounts totaling 20% of overall revenue Show less

Director of Operations

• Mar 2012 - Feb 2016

Directed the entire operations of the largest One-Call center in the United States. Responsible for all aspects of the Contact Center, Human Resources, Training, Quality Assurance, Technology and Marketing with an operating budget of $12MM. • Change Leader! Improved productivity month over month and cut attrition rate in half—recognized by the Dallas Morning News as the #1 mid-sized company• Reduced expenses by $1MM annually by identifying operational efficiencies and opportunities in new technology• Increased revenue by $500k without increasing expenses by identifying a service opportunity within core business Show less

Center Manager & Training Manager

• Oct 2004 - Mar 2012

Responsible for overseeing all aspects of the contact center, including staffing and development. Responsible for meeting performance standards, managing front-line supervisors, and coaching employees. • Increased production by 15% by designing and implementing an employee accountability program• Reduced expenses by $350k by increasing staff efficiency through work force management program• Delivered business continuation plan through telecommuting program and cloud technology – tested and proven successful in first year of programAs Training Manager:Developed and implemented the training program including utilization of software applications, communications systems, and application of industry knowledge. • Increased productivity by more than 10% in first 12 months through effective training measures• Saved more than $450k by leveraging training program for use in customer self-service portal Show less

Air Traffic Controller

• Jan 2003 - Oct 2004

Air Traffic Controller

• Jun 1998 - Jan 2003

Air Traffic Controller of the Quarter, U.S. Air Force—2003 Flight Safety Award, U.S. Air Force—2002 Certificate of Appreciation for Outstanding Service, Kingdom of Saudi Arabia—2000 Associate Applied Science, Airway Science, Community College of the Air Force—2002 – 4.0 GPA Air Traffic Controller of the Quarter, U.S. Air Force—2003 Flight Safety Award, U.S. Air Force—2002 Certificate of Appreciation for Outstanding Service, Kingdom of Saudi Arabia—2000 Associate Applied Science, Airway Science, Community College of the Air Force—2002 – 4.0 GPA