Implementation Specialist

• Mar 2022 - Present

Beverage Manager

• Nov 2020 - Oct 2021

Assisted with new openings and remodeling all beverage outlets within the casino. Created and enforced new training material, guidelines, and structure within the department. Conducted a healthy product cost, labor, and inventory percentage with revenue on a day-to-day basis hitting all profit and loss goals for each month. Oversaw and managed schedules for all beverage staff, including management. Developed and built an entire staff by conducting job fairs, creating standard operating procedures, one on one training and providing tools needed to succeed. Created, standardized, and streamlined ordering guidelines throughout the entire casino to ensure cost and inventory control is maintained. Support and foster loyalty within the team while conducting business in a professional manner. Show less

Beverage Manager

• Jan 2019 - Oct 2020

Managed all operations for the lounges such as Lobby Bar, Lift Bar, Alibi Ultra Lounge, High Limit Lounge and Baccarat Lounge as well as overseen two front facing gaming bars and casino cocktail servers on the casino floor. Controlled invoiced to the budget; allocate and controlled costs. Conducted daily pre shift meeting at the beginning of each shift to update the team members on relevant information and ensured correct execution of policies and procedures Created schedules for day to day operations for all classifications in the Beverage Department. Show less

Model Server

• Apr 2015 - Jan 2019

Well-rounded with Point of Sales System (i.e., Micros, Kronos, InfoGenesis). Skilled at anticipating, identifying, and fulfilling the patrons needs. Experienced server in various outlets including quick service, fine dining, and banquets with guest attendance ranging from 10-350ppl. Total checks; cash handling/credit card tender. Well-rounded with Point of Sales System (i.e., Micros, Kronos, InfoGenesis). Skilled at anticipating, identifying, and fulfilling the patrons needs. Experienced server in various outlets including quick service, fine dining, and banquets with guest attendance ranging from 10-350ppl. Total checks; cash handling/credit card tender.

Server

• Apr 2013 - Mar 2015

Studies menu, restaurant specials and orients new serving staff on which items to choose, how to recommend and how to pair with wine, beer and spirits. Made recommendations on meat cuts, types of steak preparation and wine pairing. Discussed menu and restaurant specials to customers. Conducts last minute check on the dining area to make sure everything is prepared according to standard. Collaborated with the kitchen through POS and verbally to maximize the customer satisfaction. Maintained clean and sanitary work areas and tables. Show less