Experience

DC Water

• United States
• Utilities
• 500 - 600 Employee

• Business Operations Analyst

  • Sep 2010 - Present

  To obtain a challenging experience, and gain analytical skills, administrative competence and communication abilities that is valued in a wide spectrum of potential career areas To obtain a challenging experience, and gain analytical skills, administrative competence and communication abilities that is valued in a wide spectrum of potential career areas



CMT Services Inc.

• Business Development Specialist



CMT SERVICES, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• ERAP Application Processor/Reviewer

  • Jan 2011 - Sep 2012

  Uses applicable policies and procedures to review Web-based Emergency Rental Assistance applications to determine eligibility, make appropriate assistance recommendation, and finalizes applications for Quality Control review in a timely manner. Examines and evaluates all documents to ensure authenticity. Calculates income, deductions, exemptions, and rental assistance amounts. Communicates via phone and email with applicants to obtain outstanding documentation to continue processing pending applications. Ensures applicants’ files are complete and concise and observe applicant/file confidentiality etiquette. Advises both Tenants and Landlords of program regulations, administrative policies, and procedures when required. Completes reports to detail application assignment status and provides reasoning for application processing delays. Participates in bi-weekly team meetings to discuss best practices and recommendations for improving workflow. Collaborates with supervisors and co-workers to ensure and achieve the Department’s goals; and, Performs other related duties as assigned. Show less